Member Service Representative

Member Services Representative

Under the guidance of the Membership Director, the Member Service Representatives will be responsible for effective and efficient contact between members and staff. The Member Services Representatives will deliver exceptional service to YMCA members, potential members, and guests. Will assist with membership and program sales, handle telephone calls, regulate lobby traffic, provide all membership and program information, and know and execute policies and procedures.

Essential functions include scanning all membership ID cards, handling day-to-day operations of the front desk, possessing a strong understanding of all programs, activities and services, striving to be an expert in Daxko, accurately inputting membership and program registrations into Daxko, collecting and processing scholarship applications, answering phones in a polite, professional manner, participating in all member retention programs, strategies, promotional efforts, and fundraising campaigns, opening and closing the facility according to established procedures, handling emergencies as they arise, assisting in the training and development of new Membership Service Representatives staff, maintaining branch cleanliness, appearance and safety, checking the staff communication log for daily updates, verifying cash, checking that member communication materials are stocked and work area is orderly and neat, communicating pertinent information with the Membership Director and/or Executive Director, adhering to and enforcing all YMCA policies and procedures, maintaining privacy requirements, attending all required staff meetings and trainings, and handling additional tasks as they are needed.

Qualifications include excellent interpersonal and problem solving skills, ability to connect with people of diverse backgrounds, previous customer service, sales or related experience, basic knowledge of computers, and basic mathematical skills.

Physical requirements include ability to walk, stand, and sit for long periods of time, must be able to lift up to 50 pounds in weight, visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency.