Field Support Technician

Field Support Technician Department: Technologies Employment Type: Full Time Location: Orlando Description At FINFROCK, our technology supports the teams that build real-world projects every day. As a Field Support Technician, you’ll play a key role in supporting our jobsites and our office. FINFROCK offers a stable, team-oriented culture where your skills are valued, your impact is visible, and you have opportunities to grow alongside an industry-leading design builder. Duties & Responsibilities Be the “IS&T Face” to the internal customer – Finfrock employees; provide the utmost professional and courteous customer service skills Assist, troubleshoot, and resolve user support requests pertaining to all client endpoint devices and printers. Build, configure, and deploy computers as needed. Configure, deploy, and troubleshoot client devices, IP cameras, and printers. Optimize and maintain client devices in the field. Security updates, firmware updates, patch management, etc Perform/Execute IT tasks in the field at construction job sites. Dial in and participate with monthly I-Power meetings Plan job site activities with the Director of IS&T. Qualifications Display professional and courteous customer service skills to the internal customer (Finfrock corporate and field employees). Must be experienced with the assembly and configuration of computers from parts. Must have administrator level experience with Microsoft Windows 10/11 operating systems. Capable of configuring Android/Apple devices for corporate use Printer management including supplies, applications, minor part replacement (rollers, etc…), and maintain a support level relationship with printer vendors. Troubleshoot issues related to: PCs, printers, IP cameras, mobile devices, Wi‑Fi and hardwire networking. Must be able to climb ladders and carry up to 50 lbs. Must be able to work outdoors, in high places via a Hi-Reach vehicle, to service Wi‑Fi network and IP camera devices. Must have a clean driving record and be able to travel Travel = 80%, Office = 20% 2 – Year degree in related field or 5+ years of IT Support experience Must have a working knowledge and be proficient in Solar/DC Power systems with deep cycle batteries for the purpose of powering IT assets in the field (Cameras, time clocks, Wi‑Fi Access Points, etc) MCP – Windows 10/11 preferred A+ Certification preferred Installation and support experience with: Autodesk AEC Collection, Dessaults Solidworks, Structureworks, Primavera (Oracle) P6, PMWeb, Salmon Technologies, Speclink, and MS Office 2010-2016 preferred. Benefits 401K Plan – Typically we match 100% of Employee contributions up to 15% of your base salary so you can relax and retire one day. 100% employer-paid health insurance for employee and contribution toward “family” coverage Life insurance Short‑term and long‑term disability insurance Generous paid time off program #J-18808-Ljbffr FINFROCK