Food Safety & QA Manager

Topgolf seeks a Food Safety & Quality Assurance Manager to lead and support food safety programs, ensure regulatory compliance, and enhance operational performance across our venues. Benefits Competitive base salary plus annual bonus incentive Comprehensive benefits including medical, dental, vision, 401(k) with company match, and flexible PTO Access to a mental well‑being platform and additional lifestyle perks Opportunity to work cross‑functionally with Operations, Culinary, Marketing, and Supply Chain Career growth opportunities within a dynamic, multi‑unit organization Free Play & ½ price food Playmaker match for 401(k) Free mental well‑being platform (for those who qualify) About the Role The Food Safety & Quality Assurance Manager is responsible for coordinating and managing food safety, sanitation, pest control, and quality assurance programs across Topgolf venues. This role ensures compliance with regulatory requirements and internal standards while driving continuous improvement and protecting the guest experience. Key Responsibilities Food Safety & Compliance – Oversee food safety, sanitation, and pest control programs to ensure regulatory compliance and brand standards; investigate incidents; support adherence to FDA Food Code, HACCP, FSMA, and local health regulations. Audit & Program Management – Manage third‑party food safety audit program, including auditor calibration, dispute resolution, audit result communication, trend identification and improvement opportunities. Technical Expertise & Support – Provide subject‑matter expertise to Operations, Culinary, and F&B teams; assist with HACCP plan development and recipe risk assessments; support product recall communication systems. Supply Chain & Vendor Oversight – Develop and maintain food safety and quality assurance programs for suppliers and distributors; partner with Global Supply Chain and F&B teams to ensure vendor compliance. Nutrition & Allergen Management – Collaborate with Culinary and Marketing to manage nutrition and allergen analysis for menu items; ensure accurate and compliant communication of allergen information. Process Improvement & Data Analysis – Leverage technology to track KPIs, analyze trends, risks, and opportunities; drive continuous improvement initiatives across food safety and quality programs. Training & Culture – Promote a strong food safety culture; provide coaching and feedback to operational leadership; support education and training initiatives to reinforce compliance and best practices. Regulatory & Industry Engagement – Maintain relationships with regulatory agencies, industry associations, and academic partners; stay informed on emerging food safety trends and regulatory changes. Qualifications 5+ years of experience in food safety, public health, or quality assurance within a multi‑unit restaurant, retail, or hospitality organization. ANSI‑accredited Food Protection Manager certification (e.g., ServSafe or equivalent). Strong knowledge of FDA Food Code, HACCP principles, foodborne illness risk factors, and sanitation practices. 5+ years of experience conducting food safety audits in restaurant or retail foodservice environments. Ability to coach, influence, and communicate effectively with all levels of leadership. Strong analytical skills with experience using data to drive decisions and improvements. Ability to manage multiple priorities in a fast‑paced environment. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). EEO Statement Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf participates in E‑Verify and will provide the federal government with your FormI‑9 information to confirm that you are authorized to work in the U.S. The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. #J-18808-Ljbffr