Advanced Medical Support Assistant

Medical Support Assistant

Major duties include but are not limited to:

• Participate in daily team meetings to review patient requirements and develop plans for delivering optimal care in appropriate settings.
• Support the healthcare team by identifying solutions within your scope of responsibility to address patient needs and facilitate timely care delivery.
• Coordinate with team members to review clinic utilization, monitor clinic setup, and make necessary adjustments to effectively support patient care.
• Maintain effective communication with patients, interdisciplinary team members, VA medical centers, and external agencies to ensure seamless care coordination.
• Assist with internal and external communications, including secure messaging, notifying patients of lab results, and liaising with non-VA medical facilities.
• Develop and manage tracking systems for follow-up care such as appointments, tests, and consults to ensure continuity of care.
• Participate in team huddles and meetings to manage patient flow, set priorities, and adjust workflow to meet patient and team needs.
• Monitor pre-appointment requirements to ensure patient readiness for visits or procedures (e.g., labs, imaging).
• Manage electronic waitlists by verifying accuracy, resolving issues, and optimizing scheduling processes.
• Educate and collaborate with providers and team members on scheduling protocols, including the use of Electronic Wait Lists (EWL), NEAR List, and MISSION Act timeliness requirements.
• Engage proactively with Veterans through multiple channels such as MyHealtheVet, VetLink, VAOS, recall systems, and in person visits.
• Assist with administrative functions, including data entry and processing in VISTA/VS GUI for admissions, discharges, follow-ups, referrals, and other administrative tasks.
• Other duties as assigned.

Work Schedule: Monday - Friday, 7:30am - 4:00pm

Functional Statement #: 21W72-A

Permanent Change of Station (PCS): Not Authorized.

PCS Appraised Value Offer (AVO): Not Authorized.