HVAC Technician

Licensed HVAC TechnicianThe technician’s purpose is to use their skills and knowledge to provide exemplary service to all clients that they serve. Technicians also lead the way in sales, operations and technical fluency.Job Responsibilities:Disclose any work uncompleted from prior week to Field CoordinatorRequest follow up appointments from Dispatch (DSR) and/or Small Project Liaison (SPL) when necessaryAddress customer complaints or call backs as directed by your Team Lead and/or Field CoordinatorBe available for after hours services as part of a weekly rotation with other technicians (no more than a minimum of 10 weeks rotation)Attend technician training classes during education/training season (Labor Day to Memorial Day) as requestedAttend 75% or greater of company sponsored eventsAccept feedback from supervisors as part of an ongoing process of learning and becoming better every dayReport all absences to direct supervisorRequest approval for overtime hours worked beyond five hours a weekAsk questions if the expectations for your team leader is not clear enoughRequest, schedule and stand your own inspections with city inspectorsWork alongside other technicians when requestedActively work to attract new employees; encourage employees to aspire for moreRespond promptly to requests for information from office to aid in accounts receivable and collections processingActively participate in the annual reviewAssist DSR and SPL on quality inspections of their respective team memberPrepare accurate and timely estimates for clients as neededConduct yourself in a way that will protect the interests and safety of all employees and the company.Come to work neatly groomed and dressed appropriately for the work you will be doingKeep all work areas cleaned. Your vehicle is considered a part of your work areaObserve all traffic laws and wear a seat belt. Tickets that result from an infraction of traffic laws or parking violations are your own responsibility.Promptly report any equipment, vehicles or tools that are damaged, defective, or in need of repair.Exemplify being a good steward of the company abiding by all Employee Handbook rules, requirements and policiesMake calls and/or return calls to customers as neededTake pictures of jobs, before and after; and upload to Bergen PHC's scheduling softwarePerform all work to meet minimum Iowa Plumbing and/or Iowa Mechanical Code requirementsApplication Prerequisites:High school diploma or GEDValid Driver's License and full insurability as a driver meeting insurance carrier's requirementsIowa License in HVAC