Senior Associate - Web Services Integration Specialist

Web Services Integration Specialist

We are seeking a highly skilled and motivated Web Services Integration Specialist to join our Integration Services team within the Application Production Support & Operations (APSO) organization. In this enterprise-critical role, you will be responsible for the ongoing management, support, and enhancement of a large-scale API ecosystem that enables seamless integration across cloud-based, on-premises, and third-party platforms. You will play a key role in ensuring the stability, scalability, and performance of services that support essential business functions across the enterprise. This position demands hands-on involvement with API runtime operations, proactive incident response, and continuous collaboration with development teams, infrastructure groups, and external partners. You'll work closely with engineers, analysts, and solution architects to deliver resilient, high-performing integrations that power enterprise applications.

What You'll Do:

• Manage and monitor the health and performance of Java and MuleSoft-based web services.
• Design and maintain monitoring frameworks, including the VS Integration Dashboard.
• Develop and implement proactive alerting systems, incident response protocols, and root cause analysis (RCA) processes in alignment with SWAT and Problem Management methodologies.
• Identify and resolve system issues, identify common patterns and document best practices
• Serve as a senior escalation point for complex production issues, ensuring swift and effective resolution.
• Collaborate with internal teams—including AppDev, Infrastructure, EIS, and Level 2 support—as well as third-party vendors and partners.
• Maintain a federated API inventory and manage configuration lifecycles.
• Communicate infrastructure changes and maintenance impacts to relevant stakeholders.
• Drive structured feedback loops with development teams to enhance future software iterations.
• Define and execute roadmaps to strengthen system performance, reliability, and scalability.
• Mentor and support L2 integration support team members, promoting knowledge sharing and operational excellence.

Technical Environment:

• Languages & Platforms: Java, MuleSoft
• Hosting: AWS, on-premises infrastructure, and SaaS platforms
• Integrations: Enterprise-wide web services and APIs
• API Testing Tools: Postman/SOAP UI

What You'll Bring:

• Minimum 5 years of experience in application support, integration, or software development roles
• At least 3 years of hands-on experience with MuleSoft and Java
• Proficiency in web services and API development using REST/SOAP, XML, XSD, WSDL, and RAML
• Strong experience with authentication and security protocols such as OAuth, Mutual TLS, and Basic Auth
• Solid background in working with Oracle, PostgreSQL, or SQL Server
• Familiarity with Linux, shell scripting, and MuleSoft connectors (e.g., FTP, SMTP, JDBC)
• Practical knowledge of AWS cloud services and architecture
• Understanding of identity and access standards like SAML and OAuth
• Strong ability to diagnose issues and determine root cause
• Excellent analytic, troubleshooting, and interpersonal communication skills
• Ability to thrive in a fast-paced, agile, and collaborative environment
• Able to prioritize and execute tasks in a high-pressure environment
• Highly self-motivated and directed, with keen attention to detail
• Experience with monitoring and alerting tools such as New Relic, Sumo Logic, and PagerDuty
• Familiarity with industry data standards such as ACORD (a plus)
• Exposure to DevOps practices and CI/CD tools like Jenkins or GitLab
• Industry experience in Life Insurance, Financial Services, or High-Tech environments
• Working knowledge of Agile methodologies, particularly the Scaled Agile Framework (SAFe)