Senior Manager Client Solutions

WELCOME TO INGENICO

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance.


With 40 years of experience, innovation is integral to Ingenico's approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

ABOUT THE ROLE & TEAM

We are seeking an experienced Retail Go to Market leader to drive the strategic and technical success of Ingenico's solutions across the region. As a key contributor, you will collaborate with Account Executives, Account Managers, and cross-functional teams to provide deep technical expertise, strategic guidance, and tailored solutions to meet the unique needs of our customers.

In this role, you will act as the primary technical liaison between customers and internal teams, including Product Management, Marketing, Sales, Service, Quality Assurance, and Software Development. You will play a critical part in gathering and analyzing functional, technical, and business requirements, ensuring that Ingenico's offerings are implemented efficiently and effectively. Your expertise will guide clients through the full lifecycle from initial engagement through to post-sales success.

This senior position requires the ability to lead technical discussions and drive sales activities independently at client sites, including customer presentations, product demonstrations, and deep technical workshops. You will also take a leading role in crafting and delivering high-impact solutions that address both business and technical challenges for our enterprise-level clients.

WHAT YOU'LL DO

• Serve as the senior subject matter expert and trusted advisor, engaging directly with clients to understand their needs, challenges, and business objectives.
• Directly engage with customers and partners on the launch of new solutions in the market including support of early adopter and pilot accounts.
• Provide strategic guidance on solution design, integration, and deployment, with a strong focus on optimizing the customer experience and achieving business outcomes.
• Act as a conduit between customers and internal teams, ensuring alignment across product management, development, service, and quality assurance functions.
• Facilitate in-depth customer presentations, product demonstrations, and workshops to highlight Ingenico's value proposition and address customer requirements.
• Gather and assess functional, technical, and business requirements, developing tailored solutions that leverage Ingenico's full suite of offerings.
• Support complex sales cycles by providing thought leadership and deep technical expertise, helping customers navigate the solution selection and implementation processes.
• Manage client expectations, deliverables, and timelines to ensure the successful deployment of Ingenico's products and services.
• Lead and influence the strategic direction of go-to-market initiatives across the region, working closely with leadership and other departments to drive revenue growth and market expansion.

ABOUT YOUR SKILLS

• Extensive experience in a senior product solutions role, preferably in the payments, fintech, or enterprise software sectors.
• Deep understanding of the retail and hospitality markets , with a strong network of industry contacts and a proven ability to understand diverse customer needs across the region.
• Proven ability to lead complex engagements, solution design, and customer-facing presentations with senior-level stakeholders.
• Strong track record of collaborating with cross-functional teams to drive the successful delivery of integrated solutions.
• Excellent communication and presentation skills, with the ability to distill complex technical concepts into clear business value propositions.
• Ability to work independently, with a self-driven, results-oriented approach to managing customer relationships and driving business growth.
• Willingness to travel across the region to support customer needs, presentations, and events.

AAP/EEO Statement:

lngenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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