CASCOM G6 IT Site Lead

Site Manager / Program Manager

We are seeking an experienced Site Manager / Program Manager to lead all operations supporting CASCOM G-6 IT Support Services. This role is responsible for end-to-end management of enterprise IT, classroom technology, VTC, AV, web services, and logistics support across Army Sustainment University and associated schools. The Site Manager serves as the primary interface with the Government (COR/KO) and ensures mission execution, staffing, performance, and compliance across a high-tempo, mission-critical environment.

Responsibilities

• Serve as the single point of contact (POC) for all contract operations and Government coordination
• Provide day-to-day leadership and oversight of all functional areas, including:
• Client Support / Service Desk
• Server & Infrastructure Operations
• MECM / Endpoint Management
• Digital Training Systems (GCSS-A, Mission Command, LIS)
• Audio Visual (AV) and VTC operations
• Web/SharePoint services
• Logistics and asset management
• Ensure 100% compliance with PWS requirements, AQLs, and performance standards
• Manage staffing, scheduling, and workload distribution across all labor categories
• Oversee service delivery performance, including SLA adherence, ticket resolution, and system uptime
• Lead problem resolution and escalation management, ensuring rapid response to outages or mission impacts
• Coordinate with Government stakeholders to prioritize work, implement changes, and support mission requirements
• Ensure all operations comply with DoD, Army, NETCOM, T2COM, and CASCOM policies
• Oversee cybersecurity compliance, configuration management, and system accreditation support
• Manage surge operations, including exercises, training events, and system deployments
• Develop and deliver reports, metrics, and briefings to Government leadership (e.g., status reports, performance metrics, risk assessments)
• Maintain quality control processes, ensuring continuous improvement and risk mitigation
• Support transition planning, onboarding, and knowledge transfer activities
• Foster a high-performing team environment, providing mentorship, training, and performance management

Required Experience

• Minimum 8–12+ years of experience managing IT operations in DoD or enterprise environments
• Minimum 5+ years of experience in program or project management, preferably supporting federal contracts
• Demonstrated experience managing:
• Multi-functional IT teams (20–40+ personnel)
• Enterprise IT services, infrastructure, and end-user support
• Training systems or classroom technology environments (preferred)
• Experience with:
• NIPRNET/SIPRNET environments
• IT service management (ITSM), SLA tracking, and performance metrics
• Risk management, escalation handling, and operational planning
• Strong leadership, communication, and organizational skills
• Experience interfacing with Government CORs, KO representatives, and senior leadership

Education / Certifications

• Bachelor's degree in Information Technology, Business, Management, or related field (Master's degree preferred)
• CompTIA Security+ (Required)
• Project Management Professional (PMP) or equivalent (Strongly Preferred)
• Preferred certifications:
• ITIL Foundation (or higher)
• CISSP or advanced cybersecurity certification (nice to have)

About nFocus Solutions nFocus Solutions is dedicated to the development of innovative technologies and intelligent business solutions for the public sector. We are a leading provider of applications, services, and technologies that nonprofit organizations, communities, first responders and government agencies rely on to deliver services to the public at large. Our high-quality data management and analysis software enable our clients to achieve clear, well-defined results that change the world. At nFocus Solutions, we are committed to a diverse and inclusive workforce. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of innovation. nFocus Solutions is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.