Client Delivery Lead Consultant (Mid Revenue Cycle)

Ever wanted to help build the organization you always wanted to be a part of? At Norwood we’re forging our own path. We’re a remote-first staffing and consulting company specializing in mid-revenue cycle management within the healthcare industry. Our team of experts have delivered meaningful improvements to our partners with proven ROI with sustainable outcomes. We have also placed thousands of professionals that support organizations ranging from small, community-based hospitals to the largest healthcare systems in the nation. Our mission? Bringing health to hospitals’ bottom lines. We are looking for a motivated and relationship-driven Client Delivery Lead Consultant, to help manage the growth within Norwood’s Solutions division. The Client Delivery Lead Consultant will play an integral role leading and managing the successful development and delivery ofvarious project types within the mid cycle space. Development and delivery success will including aligning team members with project assignments, working with internal and client stakeholders to ensure alignment across the project lifecycle, and drive towards timely and meaningful outcomes aimed at achieving high levels of client satisfaction. The ideal individual possesses a high sense of accountability, a passion for continuous growth and learning, and puts relationships, integrity, and authenticity front and center to make their 90,000 hours matter for something beyond punching a clock. This is a full-time remote position reporting to the Vice President of Solutions. At Norwood, we’re looking for people who:

• Are sincere, energetic, and adaptable
• Feel a strong sense of ownership and accountability over their work
• Are energized and motivated when problem solving
• Love to learn and are solution oriented
• Leave a place in a better state than where they found it
• Thrive being a part of a team while also working independently
• Will throw down in a competitive game of rock, paper, scissors

Does this sound like you? If so, keep reading to learn more about Norwood and how this role could be your next career move! You’re excited about this role because you’ll get to: Client Engagements

• Serve as the main point of contact across multiple engagements for all project deliverables, ultimately responsible for project success and client satisfaction
• Facilitate and lead client meetings, demonstrating progress and ROI in a compelling format
• Manage and own project deliverables including but not limited to:

o Project Plan o Resourcing needs o Performance metrics o Team meetings and communication o Delivery structure

• Proactively communicate with Project Executive on issues, results and updates from clients
• Provide professional, effective, and consistent delivery of consulting services on all assigned engagementswhile collaborating with other team members
• Own, Delegate and oversee quality of work assigned to other project team members, providing feedback as appropriate
• Apply and ensure adoption of appropriate tools and methods as needed including, but not limited to: status reporting, standards, tools, metrics, expectation management, change management, and quality assurance methods
• Proactively manage engagement/client communications, expectation setting, and time and status reporting by leveraging effective written and verbal communication and facilitation skills
• Ability to independently apply best practices and concepts from similar work to new scenarios

Internal Team Support

• Provide guidance to subject matter experts and other team members to drive results and recommendations
• Participate in Solutions development by assisting and sharing tools, methodology, and knowledge
• Identify and implement opportunities for process improvement
• Participate in ad-hoc projects as needed

Sales and Business Development

• Join business development efforts as a subject matter expert on delivery strategy and methodology
• Report potential expansion opportunities identified while working on assigned engagements
• Develop materials to support sales efforts, as needed

We’re excited about you because you: • Have at least 5+ years’ experience in some or all of the following: o Hospital or Provider revenue cycle o Revenue cycle - Coding, Auditing or CDI experience strongly preferred, front/backend are a plus!

• Have experience leading high performing project teams of varying size and complexity
• Look forward to meeting your clients onsite, and are able to travel up to 40% at times (with advance notice)
• Previously worked at a consulting company to translate and drive client success into measurable outcomes (previous experience in start-ups are a plus!)
• Possess strong project management aptitude with proven ability to create project plans and effectively manage against deadlines, competing priorities, and complex tasks and across multiple stakeholders and team members
• Understand the dynamic nature of managing delivery and expectations and can pivot and adjust to drive towards successful outcomes
• Effectively influence and communicate at the peer to C-level, both internally and client facing
• Lean into difficult or ambiguous situations with a result oriented and collaborative mindset
• Bring a strong track record of building, developing, and maintaining relationships with just about anyone
• Demonstrate proficiency in Microsoft Office products and organizing your desk

Why Join Norwood? Since 2016, Norwood has experienced scalable and thoughtful growth year-over-year and we have no plans to slow down anytime soon. We are driven by our core values and hold ourselves accountable to living them every day, no matter the circumstance or who is involved. Our values are:

• Deep Roots, Strong Connections: Relationships are at the center of everything we do. It’s more than just being kind to others; we invest the time and care so our roots withstand the storm in difficult times.
• The Obstacle Is the Way: We see obstacles as opportunity. They shape us as people and as a team. Challenges are the catalyst for our growth, and we’re facing them head on. Taking the easy route is not in our DNA.
• True North : Do the right thing, even when it’s hard and no one is looking. Period.
• Unique Trees, One Forest : We honor everyone’s unique zone of genius and how their contributions help shape our collective success.
• Learning is our Journey – Knowledge is our Legacy: We pass the torch of knowledge to others in the spirit of continual improvement and education. We empower, we mentor, and we give to give – not give to get.

Norwood actively supports team members to find balance and fulfillment in both their work andpersonal lives. Norwood is proud to invest in benefits that include:

• Open PTO - we recommend 15 days in addition to our holidays to recharge
• Company holidays – The office is closed the week between Christmas and New Years. We’re also a firm believer that 4-day holiday weekends are way better than 3, so we celebrate accordingly
• Medical, dental, vision, life insurance along with additional supplemental benefit options

o 100% of employee dental and vision premiums are covered!

• Flexible schedule and work environment
• $300 remote office set up reimbursement
• $400 professional headshot reimbursement
• Monthly “Happy Hours” to play team games and get to know your colleagues on a team level (friendly smack talk is encouraged)
• Annual retreat to bond and have fun with your remote colleagues
• Growth opportunities - when you win, we all win. We provide you with the tools to explore, decide, and effect change that furthers your career, your team, and the company.

Here is a quick view of our hiring process so you know what to expect:

1. Initial screening with our People Operations team
2. Technical interview with the hiring manager and potential teammates

Even if you don’t meet all of the job requirements we still want to hear from you! We recognize that many skills and experiences are transferable and may not line up exactly to our job description. Don’t let that to be a barrier; if you are interested in learning more about Norwood and this role, please contact us! Norwood is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veterans’status, or any other characteristic protected by federal, state, or local laws, and will not be discriminated against on the basis of disability. #J-18808-Ljbffr Norwood