Seasonal Merchandising Service Associate - Weekends Preferred

Key Responsibilities Customer Service Provides SMART customer service at all times through the daily execution of Lowe’s customer service policies, procedures and programs Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time) Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders Although majority of time will be spent in activities that do not involve the direct interaction with customers, the individual in this role is expected to engage with customers when the opportunity arises. This includes: Understanding customers’ needs and assisting in locating, demonstrating, selecting, carrying, and/or loading merchandise Engaging with customers to understand their needs and assisting in locating, demonstrating, selecting, carrying, and/or loading merchandise Listening to and responding knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary Demonstrating sincere appreciation to customers Communicating information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs In-stock Moving or replacing beams and grids, rotating stock, building products, and displaying products and support materials using power equipment (e.g., lifts, order pickers) per reset and/or project instructions and processes Identifying damaged products, removing them from the shelves, delivering them to Return to Manufacturer (RTM) area, and signing off on the products as defective Verifying buyback items and ensuring they are pulled, prepped, and ready for shipping Identifying damaged or missing signage, displays, and collateral and ordering replacements in accordance with merchandising standards and planogram details Confirming that product pricing information is visible and clear and resolving/replacing any missing pricing labels Updating/validating wayfinding and product location signage as well as digital maintenance of this information throughout the store Ensuring cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on sales Working with store leadership to stage clearance and damaged merchandise for quick sale Sorting products in bins, drawers and boxes to ensure they are in the proper location Merchandise to plantogram, price, color block and place plants as they arrive Fill plant racks onto plant tables per plantogram to grand opening ready standards Clean and Safe Stores Reviewing, completing, and entering completion details (when, what, amount of time spent, taking and uploading photographs to confirm servicing completion, etc.) for all assigned merchandise reset, service, and maintenance tasks Ensuring all reset displays are safe and in working order and repairing/replacing as needed Repairing/sealing damaged packaging and boxes including peg-hook items Removing all trash, moving cardboard boxes to the bailer, and moving plastic wrap and other debris to the compactor Replacing light bulbs and alerting the appropriate contact when additional maintenance issues are noted (lights out, painting, etc.) Detecting common signs of shoplifting, theft, and other security risks, and promptly communicating them to management and/or Asset Protection Ensuring compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas Maintaining a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates Adhering to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices Operating store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler) In addition to the above responsibilities, this individual is held accountable for other duties as assigned Maintaining point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated Auditing and updating pricing labels inside and outside the store to ensure accuracy Following state-specific guidelines on price changes (Pricing Policy SF-06) Required Qualifications High school diploma or GED General Studies or equivalent years of experience in lieu of education requirement, if applicable Preferred Qualifications 6 Months of Lowe’s sales floor experience 6 Months of Experience performing product merchandising tasks including reading planograms and plantograms, setting up and tearing down displays 3 Months of Experience operating power equipment such as lifts, order pickers, and similar equipment Pay Range: $17.00 - $19.05 per hour Beginning rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. #J-18808-Ljbffr Dormont Manufacturing Co