Receptionist

Receptionist

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As the welcoming face of JLL, you'll create exceptional first impressions for clients, visitors, and employees while managing the comprehensive front-of-house operations that keep our workplace running seamlessly. At JLL, we are collectively shaping a brighter way, and this role positions you at the heart of that missionserving as the first point of contact while coordinating everything from visitor experiences and mail services to facilities management and executive-level support. You'll maintain safe, organized, and well-stocked common areas, manage collaborative spaces and conference rooms, and provide critical administrative support for high-profile events including quarterly earnings and Board of Directors meetings. We embrace more innovative ways of working, and you'll be empowered to proactively solve problems, coordinate with vendors and internal teams, and ensure our workplace reflects the professionalism and efficiency that defines JLL. This dynamic position offers excellent exposure to corporate operations while developing skills that strengthen and advance your career in commercial real estate and workplace services.

What your day-to-day will look like:

Enthusiastically welcome and escort all visitors, vendors, and job applicants, professionally managing visitor registration, access credentials, security protocols, and distribution of reference documents, brochures, and floor maps

Manage comprehensive mail and shipping operations including sorting, distributing, and processing incoming mail, preparing outgoing packages with correct postage, and coordinating pickup services for Fed-Ex, UPS, DHL, and USPS

Maintain all pantry areas, collaborative spaces, and conference rooms to quality standardsensuring adequate inventory of coffee, condiments, office supplies, and materials while resetting spaces for next use

Place and track facilities service tickets and maintenance requests for workspace issues, taking ownership of problems and following up to ensure timely resolution while maintaining compliance in common areas

Support executive-level operations and high-profile events including quarterly earnings and Board of Directors meetings, coordinating logistics, catering, audiovisual equipment, vendor services, and stakeholder communications

Manage conference room bookings and oversee event setup and breakdown with strong attention to timing and details, enforcing policies professionally and adapting to last-minute changes during live events

Maintain digital and hard-copy Standard Operating Procedures (SOP) manuals, emergency procedures documents, and Business Insights data for mailroom, copier, and office services metrics

Required qualifications:

High school diploma or GED equivalent

Minimum 3 years of customer service or reception experience in a professional office environment

Professional, polished presence with exceptional discretion and strong judgment when handling sensitive, confidential, and executive-level matters

Proven ability to remain calm and solutions-oriented under pressure while managing multiple priorities simultaneously in a fast-paced, high-volume environment

Proficiency in Microsoft Office Suite including Outlook, Excel, Word, and PowerPoint, plus other information technology tools and platforms

Clear, concise communication skills with consistent follow-through and proactive, anticipatory approach to workplace needs

Physical ability to lift up to 70 lbs, stand for extended periods, and move safely to perform all job functions

Preferred qualifications:

Working knowledge of office operations, workplace services, and facilities coordination with experience coordinating vendors and service requests

Strong event logistics skills including rooms, catering, timing, setup, and excellent stakeholder coordination with hosts, IT/AV, security, facilities, and vendors

Security and privacy-minded approach to access control, visitor escorting, and executive area management

Experience supporting executive-level professionals with visitor and guest management discipline

Understanding of HSSE management principles, safety procedures, hazard assessments, and compliance requirements

Location: New York, NY

Schedule: Monday through Friday, 8:00 AM to 5:00 PM, with occasional after-hours availability required to support events and business needs.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

49,100.00 65,600.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

On-site New York, NY

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay