Team Member

Dunkin' Restaurant Team Member

Franchisee Organization/Location: Medeiros Network Malden, MA

Reports To: Restaurant Manager

Overview

A Dunkin' Restaurant Team Member is generally responsible for preparing food and beverages according to Dunkin' operational standards, providing guests with great service, and maintaining a clean, safe, and organized workspace.

Responsibilities Include

1. Follow Brand standards, recipes, and systems
2. Follow food safety standards
3. Prepare food and beverages
4. Assemble and package orders
5. Understand the restaurant menu, including limited-time offers and promotions, and be able to answer guest questions
6. Maintain a clean and organized workstation
7. Clean equipment, service areas, and guest areas
8. Stock items, such as cups, lids, etc. at the workstation
9. Take orders at the Drive Thru or Front Counter and handle payments (if applicable)
10. Meet speed of service standards while delivering accurate orders to guests
11. Serve and communicate with guests
12. Maintain a guest-focused culture in the restaurant
13. Communicate effectively with managers and coworkers
14. Organize and maintain stock room and refrigerated areas

Education/Experience

None

Key Competencies

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused

Physical Demands/Working Conditions:

• Standing on feet
• Repetitive motion, including bending, stooping, and reaching
• Lifting objects, including boxes, ice, and product up to 20lbs (if applicable)
• Working in a small space

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