Customer Service Manager - Industrial Distribution

Are you looking for a meaningful career opportunity with an organization that values goal setting, hard work, and dedication? Consider joining us at SunSource, Lubrication Equipment & Supply! We offer a variety of opportunities and strive to reward our employees for their commitment. Our associates are what makes us special and sets us apart from our competitors. If you have a desire to learn in a dynamic and diverse work environment that champions growth and development, we would love to hear from you!

We are currently seeking a high energy Customer Service Manager to join our Customer Service Team to support our outside sales team. Based in Phoenix, AZ the primary responsibility of the Customer Service Manager - Industrial Distribution is to provide the high level support to our customers and Account Managers.

What You'll Do:

* Maintain and improve Customer relationships

* Address Customers needs

* Assist & Support Account Managers

* Provide accurate product information, pricing and availability in a fast pace environment

* Negotiate sale and purchase price

* Assist with customer returns

* Expedite and route material

* Provide product literature

* Technical assistance

* Upload data on Customer internet portals

* Create quotes and sales orders

* Assist with pulling inventory and preparing shipments

* Follow up with Customers to provide accurate delivery dates and updated order status

* Outbound prospecting calls to grow our market and sell value-add services

* Update customer information in CRM (Customer Relationship Management) system

* Other duties may be required

Why You'll Love Working for Us:

* Industry competitive compensation plan

* Medical, dental and 401(k)

* We also offer tuition reimbursement and training opportunities for talented people with a desire to learn and grow!

What We Need from You:

* 3 years of experience and/or a 2-year Associates or Technical degree

* Experience in Industrial Distribution or allied industry experience (Hydraulic, Pneumatic, Fluid Power, Electrical, Power Transmission, Motors, and Motion Control) is preferred. Proficient with software programs relating to the customer service position

* Proficient with software programs relating to the customer service position including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs

* Working experience with Trend is a plus

* Strong analytical, mathematical, and mechanical aptitude

SunSource provides a team environment that fosters personal growth and development. We believe in getting the right people on our team so if you are a high-energy person and effective in achieving sales results then we want to hear from you!

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