Human Resources Operations Associate

The HR Operations Analyst is a key operational owner and connector across the Human Resources team, ensuring people’s processes move accurately, efficiently, and consistently across the full employee lifecycle. Working across HR Business Partners, Talent Acquisition, Talent Development & Engagement, and Total Rewards, the role independently administers workflows, maintains data and documentation, and drives continuous process improvement through HR technology and AI tools.• 2-3 years of Human Resources- preferably in a retail environment• Exceptional attention to detail, accuracy, and organization, with a strong sense of urgency, accountability, and ownership to manage multiple priorities and deadlines• Demonstrated initiative, resourcefulness, and practical problem-solving skills; tenacious in following up with stakeholders to drive work and information through to completion• Excellent written and verbal communication skills paired with strong interpersonal abilities and a collaborative, positive, can-do mindset• Adaptable and quick to learn in a fast-paced environment, driven by curiosity, learning agility, and a continuous-improvement focus• Strong knowledge of HR systems, data reporting, and Microsoft Office (Excel, Word, PowerPoint, OneDrive), combined with the ability to leverage generative AI and prompts to streamline workflows• High degree of confidentiality, sound judgment, and independence in managing sensitive documentation, process controls, and compliance-related administrative tasks• Own the administration and processing of employee lifecycle transactions, including hires, internal mobility, promotions, compensation changes, organizational updates, leaves and terminations, ensuring accurate approvals, documentation and timely updates across HR systems• Prepare and maintain employee documentation, employment letters, action forms and related materials, ensuring accuracy, consistency and timely completion• Serve as a first-line HR Operations resource for employee and manager inquiries related to HR processes, policies, documentation and systems, escalating complex matters as appropriate• Manage employee data corrections, probation tracking and transaction records, ensuring appropriate follow-through, recordkeeping and compliance with internal standards• Manage the day-to-day administration of onboarding and offboarding, coordinating required documentation, system access, notifications and follow-up to ensure a seamless and organized employee experience• Partner with Talent Acquisition, HR Business Partners, hiring managers, Retail Training and other stakeholders to ensure new hires are fully prepared for a successful start, including the timely completion and tracking of required employment documentation, including tax forms, direct deposit, confidentiality documents, policy acknowledgements and employment eligibility verification requirements• Identify and resolve operational gaps or issues, escalating risks as appropriate, and proactively recommend process improvements to enhance efficiency and the employee experience• Administer and maintain employee and organizational data within HR systems, ensuring accuracy, integrity and timely updates to employee information and reporting structures• Conduct data audits, identify discrepancies and recurring issues, and partner with relevant stakeholders to resolve them• Coordinate recurring and ad hoc HR reporting and organizational data requests, ensuring timely and accurate delivery of information• Maintain HR organizational charts, ensuring they accurately reflect current structures, reporting relationships and changes• Identify trends and root causes of data or process inefficiencies and recommend improvements to enhance accuracy, operational efficiency and data integrity• Maintain accurate, organized and confidential employee files, HR documentation and shared resources in accordance with company policies, record-retention requirements, audit standards and applicable compliance obligations• Administer the Employee Handbook, coordinating updates and distribution with HR leadership and relevant stakeholders• Maintain HR templates, standard letters, forms, process documentation, FAQs and employee-facing guidance to promote consistency and support employee self-service• Support legal, compliance and audit requests through the coordination of document retrieval, preservation and file production• Coordinate the administrative aspects of employee immigration and relocation processes in partnership with HR Business Partners• Liaise with external HR vendors and internal partners to coordinate employee-related processes• Provide operational and administrative support across HR Business Partnering, Talent Acquisition, Talent Development & Engagement, Total Rewards, Payroll and other HR functions, ensuring effective coordination• Manage and triage the central HR mailbox and shared employee-service channels, ensuring timely responses and appropriate escalation of inquiries• Maintain HR trackers, shared resources, process documentation and the annual HR calendar covering key people cycles, including performance, engagement, benefits, policy• Coordinate HR meetings, materials and departmental logistics• Proactively identify opportunities to simplify, streamline and automate recurring HR processes, leveraging HR technology, AI and digital tools to improve operational efficiency