Assistant Store Manager: Retail Ops & Customer Experience

About Cappel's Ace Hardware Cappel's Ace Hardware is a family owned business. We are the third generation who have branched out and opened stores in West Des Moines, Norwalk, and Indianola Iowa. Our store's hallmark is customer service; we want to give our customers the best possible shopping experience while getting them what they need. General Summary The Assistant Manager assists the manager and owner in overall store operations and the achievement of company goals and directives. Essential duties & responsibilities Other duties may be assigned. Customer Service Provide positive representation of the store. Proactively assist customers in solving problems. Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store. Provide a friendly, outgoing demeanor; work well with customers as well as associates. Ensure all calls and pages are answered promptly, courteously and effectively. Handle customer complaints. Work to resolve problems with the customer and have the store's best interest taken into consideration. Possess excellent product knowledge and knowledge of store layout and location of products. Store Operations Ensure a positive, professional and safe work environment for all associates. Supervise the “general operations” of the entire store. Responsible for opening and closing the store. Assist with the implementation of store programs. Ensure successful Loss Prevention, Safety and Internal Audits. Work with the owner and manager on all aspects of running the store. Participate in weekly management staff meetings. Communicate issues to the appropriate department with Manager approval. Assist with special projects within the company as set forth by the owner and managers. Implement standard operating procedures into store execution. Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas. Ensure that weekly price changes and label updates are completed timely and accurately. Oversee all cashiering functions including training, maintenance, audits, and reports. Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment). Visit competition to be familiar with what they are doing. Perform all other duties as assigned. Inventory & Merchandising Assist to ensure forklift operations and receiving is completed in a safe and efficient way. Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and standard operating procedures. Responsible for maintenance of back stock levels. Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately. Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability. Assist with merchandise resets throughout the store. Assist to ensure all signage is current in the store. Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising. Hiring & Training of Associates Assist in training of all associates. Actively recruit and promote the advancement of associates. Assist in hiring, training, scheduling, reviewing, rewarding and coaching cashiers with the approval of the manager. Leadership Manage all aspects of store operations in the absence of the manager. Lead by example; be approachable by all associates and customers. Participate in store meetings. Communicate any merchandising, cost control or sales idea to the manager for follow up. Prepare and challenge yourself for future advancement. Other Essential Requirements Be friendly. Be teachable. Be a self-starter. Education/Training High School or GED equivalent. Experience Formal retail experience preferred. #J-18808-Ljbffr Workstream