Assistant General Manager

Job Description

Job Description

At The American Factory by Journeyman Distillery , we’re more than a destination—we’re a movement built on craft, grit, and a relentless drive to create unforgettable experiences. We’re looking for an Assistant General Manager who thrives in a fast-paced, guest-first environment and shares our passion for excellence. Here,  the customer always comes first , greatness is earned through hard work and perseverance, and growth is a never-ending journey. If you’re a leader who can inspire teams, deliver world-class hospitality, and embrace the challenge of building something remarkable every day, we want you on our team.

Successful team members will align with and embody Journeyman's core values of:

GRIT MAKES GREAT

• We believe that no challenge is too big and we take pride in hard work.
• Grit is our foundation - perseverance through adversity, strength in difficulty, and a relentless drive to succeed.
• Challenges are opportunities in disguise and we welcome them with determination and resolve.
• Nothing great happens by taking the easy route.

ALWAYS A JOURNEYMAN, NEVER A MASTER

• 'Good enough' isn't in our vocabulary.
• We are committed to constant improvement and the pursuit of excellence in distilling, brewing, and hospitality.
• Mastery is a moving target - and we embrace the grind, knowing the journey itself is what pushes us forward.

1st CUSTOMER

• Exceptional service defines us - through every touchpoint, every day (362 a year), until the last second and beyond (59:59+).
• This mindset extends to how we treat vendors, partners, and each other.
• 1st Customer is our culture - and our legacy
• As storytellers and champions of Journeyman, we embody the values we stand for, through every interaction.

AMBASSADOR

• Taking pride and ownership in your work
• Engagement and active participation in your work and company activities 
• Being a positive force in the workplace; creating a culture of positivity
• Extending common courtesy to self, employees, vendors, and guests
• Being an evangelist and promoter of the company and brand

A LITTLE ABOUT OUR CULTURE:

• Journeyman is an in-person work environment. We believe in face-to-face interaction, collaboration, and problem-solving.
• Journeyman is a non-smoking workplace. We believe in productivity and in your good health.
• Journeyman's purpose is to serve our guests. We are open 362 days per year, including the 3 major summer holidays.
• Journeyman believes in a strong work ethic! We work hard, push forward, and are focused on growing something special!

At Journeyman, we believe hard work and dedication deserve to be rewarded. To that end, we provide a comprehensive benefits and incentives package.

Here’s a peek at what you will receive as a Journeyman employee:

• Outstanding Growth Opportunity!
• Paid Time Off – begins accruing on Day 1
• 401(k) with Employer Match available
• Medical Insurance – 30+ hours/week
• Dental, Vision, Life, Supplemental Insurance options – 20+ hours/week
• Free Quarterly Bottle of Spirit (21+)
• Loyalty Incentives (ask about our 5-Year Bottle Reward!)
• Employee Discounts
  • 100% complimentary meals during scheduled work shifts
• Monthly Founders' Tour with Bill Welter
• Annual Employee Putting Competition
• Annual Employee Holiday Party

YOUR PURPOSE: Maintain the efficiency and success of the restaurant, private events, and tours.

YOUR RESPONSIBILITIES:

INVENTORY MANAGEMENT

• Place orders with suppliers.
• Maintain accurate records of inventory levels, usage rates, and order history.
• Conduct weekly physical inventory counts.
• Identify and address issues like over-portioning, theft, or waste.
• Ensure that all inventory items meet quality standards.
• Rotate stock according to FIFO.
• Check deliveries for accuracy and quality.
• Analyze sales data and remain informed about events and promotions to predict future inventory needs.
• Organize inventory storage areas and maintain proper storage conditions.

MAINTAINING DATA SYSTEMS

• Ensure POS system is fully functional and current.
• Train staff on proper use of POS system.
• Troubleshoot and resolve any issues with POS system.
• Use scheduling software to manage employee shifts and availability.
• Audit daily time punches by staff, making corrections as necessary.
• Maintain customer database with contact information and preferences.
• Compose and maintain restaurant SOP's.

LABOR SCHEDULING

• Analyze historical sales data, reservation trends, and special events to predict guest demand,
• Anticipate busy/slow periods to adjust staff levels accordingly.
• Distribute bi-weekly schedules that align with forecasted demand.
• Ensure schedules comply with local, state, and federal labor laws.
• Balance labor cost to stay within budget while ensuring the restaurant is adequately staffed.
• Adjust schedules to avoid unnecessary overtime.
• Communicate any changes or updates to the schedule promptly.
• Make necessary last-minute adjustments to the schedule.
• Monitor staff performance and productivity.

YOUR ATTRIBUTES:

• Strong Leadership Skills
• Guest Service-Oriented
• Excellent Problem-Solving Abilities
• Effective Communication Skills
• Highly Organized and Detailed
• Team Player
• Adaptable to Change
• Financial Acumen