Admissions Liaison

Overview This hybrid position requires working closely with our hospital partners 2-3 days a week. Experience in marketing and insurance navigation is preferred. We seek a dynamic Admissions Liaison to serve as the face of our community. In this role, you are not just filling beds—you guide families, hospital discharge planners, and seniors through challenging transitions. You blend healthcare compassion with sales strategy and insurance navigation skills (MaineCare, Medicare, and commercial insurance) to ensure a seamless entry into our care teams. What You’ll Do (Key Responsibilities) Drive Census Growth (Sales): Actively build and maintain relationships with hospitals, physicians, discharge planners, and community organizations to drive referrals. Respond rapidly to referral inquiries and conduct clinical and financial pre‑screenings. Coordinate transitions with the internal clinical team to safely and beautifully meet the needs of every incoming resident. Position Responsibilities Establish excellent relationships with referral sources and community members. Clinical review of potential admissions and contact with patient/family to prepare them for admission. Expedite flow of admissions through timely decision making and collaboration with all involved parties as necessary. Obtain verification or authorization of payment source(s) as needed. Document referrals and outcomes of each potential referral, as needed. Maintain an Admission Log, as needed. Understand the impact of reimbursement for various payer sources including Medicare, MaineCare, and Managed Care. Maintain daily census and mix goals per facility budget. Produce required reports, summaries, and recommendations. Make regular visits to area hospitals to inquire about referrals and build relationships. Effectively communicate admission information to Admission Associate/Assistant or facilities in a timely manner. Collect clinical data relevant to the patient/resident’s care, MDS completion and care plan development. Obtain precertification from insurance as needed. Promote excellent customer service skills and role-model consistently. Collaborate with supervisor regarding written policies and procedures associated with admissions and associated functions. Represent the facilities at vendor fairs, expos, and functions related to marketing and sales activities. Maintain excellent working relationships with all internal and external colleagues. Other duties as designated by supervisor. Follow established standard and safety precautions in the performance of all duties. Report to the Director of Plant Operations or Supervisor any hazardous condition or equipment immediately. Participate in all mandatory in‑services. Ensure that you treat all residents fairly, and with kindness, dignity, and respect. What We’re Looking For (Qualifications) Insurance Savvy: Strong foundational knowledge of Medicare, commercial insurance, and MaineCare guidelines; understand authorizations and explain them. The Sales Mindset: Proven track record of building referral networks, managing a pipeline, and converting inquiries into move‑ins. Local Roots: Deep familiarity with regional Maine healthcare networks and hospital systems is highly preferred. Travel: Ability to travel locally within our regional catchment area for hospital visits and community networking. What We Offer Competitive Salary Comprehensive health, dental, and vision insurance 401(k) matching program Generous Paid Time Off (PTO) to enjoy everything our beautiful state has to offer. Resident Rights Ensure that you treat all residents fairly, and with kindness, dignity, and respect. The right to participate in care decisions and address residents by their name of choice, privacy during nursing care, and the right to the doctor of one’s choice. Requirements Three to five years of clinical, marketing/community relations, customer service, or case management experience. Baccalaureate degree preferred. Must be able to write the English language in a legible and understandable manner. Ability to nimbly operate basic office machines and computer software. Must possess the ability to deal tactfully with personnel, residents, family members, visitors, and the general public. Must possess the ability and willingness to work harmoniously with professional and non‑professional personnel. Must be willing to seek out new methods and principals and be willing to incorporate them into existing practices. Ability to organize and manage competing priorities. #J-18808-Ljbffr First Atlantic Healthcare