Service & Delivery Technician III

About The Company Albertsons Companies is at the forefront of the revolution in retail. Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well‑known banners include Albertsons, Safeway, Vons, Jewel‑Osco, Shaw’s, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci’s Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants. Bring Your Flavor Building the future of food and well‑being starts with you. Join our team and bring your best self to the table. What You Will Be Doing You will be providing IT support to our 16 stores in and around Worcester, Massachusetts. You would work on deploying equipment and installing new hardware and software, and work with our computers, printers, POS systems, scales, and network servers. In this role you will have the opportunity to work on different projects and learn new technologies. In addition, you will have the opportunity to learn all facets of store support, network with fellow technicians and support store directors to run our best‑in‑class retail grocery stores. The position will be based in central Massachusetts with the possibility of extending coverage throughout all New England states. Main Responsibilities Support standard hardware platforms and systems installed throughout Safeway Repair all approved standard technology hardware including PC/Server hardware, network hardware, RF hardware, and printers Provide complete recoverability of systems and applications Troubleshoot resolution Installation of new hardware and software Provide customers with IT support; meet goals for service level agreements Provide network and remote connectivity (hardware/software) support Maintain equipment inventory controls and policies Work with support center (STSC) on assignment of problems, support issues and concerns with computer systems Interface with all corporate IT groups for on‑site support and technology resolutions Adhere to repair standards and service levels established Driving required for this zone service area Role may include daily and overnight travel based on business needs What We Are Searching For Excellent telephone, customer service and problem‑solving skills with the ability to gather important information to resolve high‑pressure issues/situations (for remote locations) Excellent communication and interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding Working knowledge of IT hardware, installation models and Windows, MS Office, and related applications Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization Flexibility to work a variety of shifts, day, evening and overnight, as well as on‑call support capacity Strong sense of urgency, business ethics, dependability and follow through Qualifications High school graduate, BA/BS degree preferred, or 3+ years technical/training/hardware certifications preferred Information Technology project implementation exposure with 5+ years technical systems and 2+ years of technical support experience 2+ years’ experience with retail store systems, technology systems and hardware preferred 2+ years’ experience with installation and configuration of desktop and peripheral technology preferredMust have a good, safe driving record. Must have a reliable vehicle for this position Physical Environment Work may be performed in a temperature‑controlled environment Must sit, stand, or walk for extended periods of time May spend long periods of time at a desk or computer terminal Will use keyboards, telephone, and other office equipment during normal workday Stooping, bending, twisting, and reaching may be required in completion of job duties Workday is fast paced; some evening and weekend work may be required Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs What It’s Like at Albertsons Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are. Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity or expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider qualified applicants for employment with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at View phone number on click.appcast.io (option #4). A copy of the full job description can be made available to you. #J-18808-Ljbffr Shaw’s and Star Market