Field Service Rep

TYMETAL is seeking an energetic, mechanically inclined individual with electrical aptitude and a customer service focus to join our Technical Service Team. If you thrive in a team-based environment where the customer always comes first and continuous improvement is required, you will want to consider this opportunity! Why You'll Want to Be Part of FMG: Our Employee Ownership culture is at the heart of everything we do. As an employee-owner, your contributions directly impact the company's success--and that success is shared among all of us. Here are some other great benefits that we offer: Employee Stock Ownership Plan (ESOP): You're not just an employee--you're an owner. Share in the growth and success of the company you help build! 401(k) with Company Match: Save for your future, with additional company contributions. Generous Paid Time Off: Vacation, sick leave, and holidays. Tuition Reimbursement: We'll cover 100% of your continuing education costs--investing in your future. Comprehensive Health Benefits: Medical, dental, and vision insurance, plus an employer-funded HSA. Life & Disability Insurance: Fully paid by the Company. Collaborative, Employee-First Culture: Be part of a supportive team where your voice is heard and your efforts are valued. Your role as a Technical Service Rep: Travel to customer sites as needed. Travel, including overnight travel, could be required up to 50% of the time. Troubleshoot mechanical and electrical issues both in person and over the phone. Assist installers as they work to install our products in the field. Conduct field inspections of systems and develop reports for the customer. Provide quotes for parts and process orders as needed. Fulfill warranty claims and RMA requests using discretion to determine the most appropriate solution. Assist the Sales team to identify the most appropriate technical equipment for customers and ensure the accuracy of submittal information. Work with engineering to achieve product issue resolution and/or improvement. Provide a superior level of service to our customers, both in person and over the phone. What We're Looking For: One to three years performing electrical and mechanical maintenance or a degree in a mechanical or electrical field required. Ability to read and interpret technical drawings and schematics. Ability to troubleshoot mechanical and electrical systems. Ability to handle multiple tasks with moderate supervision. Proficiency with computer applications, including MS Office, contact mgmt. software and design/drafting software. Ability to perform physical labor outdoors, lifting and carrying weights of up to 75 lbs. Ability to operate a motor vehicle and travel up to 50% of the time. Prior experience with gate operators and access control systems preferred. Who We Are: TYMETAL is a subsidiary company of Fort Miller Group, an employee-owned company. We manufacture top-of-the-line security gates and related products for airports, industrial facilities, military bases, and more. As the leading U.S. security gate manufacturer, we take pride in having our products installed nationwide--across all 50 states, including Hawaii and Alaska--and internationally. We are committed to innovation and customer satisfaction, and our employee-ownership culture allows every member of our team to share in the success we build together. When you join TYMETAL, you're not just taking a job--you're becoming part of an employee-owned company with a bright future. Together, we're shaping the security industry and creating lasting solutions. #FMG1