Spa Associate

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We are looking for a Spa Associate specializing in front desk sales. A Spa Associate at Hand & Stone plays a crucial role in creating an outstanding experience for guests by providing excellent customer service and administrative support.

Benefits:

• Flexible schedule
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement

Key Responsibilities Include:

• Providing excellent customer service, including greeting guests and building client relationships.
• Communicating information about services, promotions, and sales.
• Meeting sales goals and selling memberships, gift cards, and upgrades.
• Managing administrative tasks such as answering phones, booking appointments, and filing.
• Assisting with daily spa maintenance and upholding cleanliness standards.
• Working as a team player with a positive attitude.
• Assisting the Leadership Team with various tasks.
• Promoting the health and wellness benefits of massage therapy.
• Performing other duties as assigned.

Desired Qualifications Typically Include:

• Customer service experience, preferably 1-2 years or more.
• Sales or retail experience, with salon/spa experience being a plus.
• Technical skills, such as knowledge of Microsoft Office, spa management software (like Millennium or Spa Soft), and basic computer skills.
• Strong soft skills including excellent communication, interpersonal skills, a positive attitude, reliability, organizational skills, and the ability to multitask and handle stressful situations.
• Availability for flexible hours, including nights and weekends.
• A high school diploma or equivalent education.
• Being 18 years or older.
• Must be self-motivated, confident, and extroverted
• Ability to start and maintain conversations with guests.
• A strong drive to achieve sales targets.

What We Offer:

• Competitive compensation - hourly wage PLUS commissions. Build your own paycheck with our membership sales model!
• Career growth - potential for rapid promotions, including management roles, based on performance.
• Ongoing training - we are ALWAYS learning and improving.
• Flexible hours - part time and full time shifts available!
• Positive and professional work environment - there is no "I" in team! We work together to meet the goals of the spa and have fun, while being professional.
• Employee discounts - who wouldn't want discounts on products, services, and gift cards?

How You Contribute to Success:

• Meet membership sales goals
• Build client and member relationships to educate on options tailored to their needs.
• Detailed knowledge of the menu of services don't worry, we'll train you!
• Excellent customer service to members and guests
• Flexibility and understanding that our business model is open 7 days a week and fills a variety of shifts.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Bring a positive can-do attitude! At the front desk, you are the first impression of the spa!
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

Qualifications:

• High School Diploma or Equivalent
• 18 years old or older please
• Strong organization and attention to detail
• Team player with the ability to work independently with minimal supervision.

Compensation: $12.00 - $15.00 per hour