Security Director

The Security Director de velops, implements, and continuously improves the shopping center’s comprehensive security and safety strategy, e stablishing and updating security policies, procedures, and post orders aligned with industry best practices.

Primary Responsibilities

Leadership & Strategy

• Develop, implement, and continuously improve the shopping center’s comprehensive security and safety strategy.

• Lead, mentor, and evaluate security management staff, officers, and contracted security teams.

• Establish security policies, procedures, and post orders aligned with industry best practices.

Operations & Risk Management

• Oversee daily security operations, including patrols, access control, CCTV monitoring, and crowd management.

• Conduct regular risk assessments and vulnerability analyses; recommend mitigation strategies.

• Manage incident response for emergencies including medical situations, theft, active threats, severe weather, and evacuations.

• Ensure proper documentation, reporting, and follow-up for all incidents.

Emergency Preparedness

• Develop and maintain emergency response plans, business continuity plans, and evacuation procedures.

• Coordinate and lead emergency drills and training exercises for staff and tenants.

• Serve as the primary security liaison during critical incidents.

Tenant & Guest Relations

• Partner with tenants to address security concerns and support loss prevention efforts.

• Ensure security operations enhance the guest experience while maintaining a visible and professional presence.

• Respond to escalated tenant, guest, and employee safety concerns.

Law Enforcement & External Partnerships

• Maintain strong working relationships with local police, fire departments, EMS, and homeland security agencies.

• Coordinate joint operations, special events security, and investigations as needed.

• Act as the primary point of contact for external security agencies.

Budget & Administration

• Develop and manage the security department budget, including staffing, technology, and training.

• Oversee contracts for third-party security vendors and technology providers.

• Ensure compliance with local, state, and federal regulations, as well as company policies.

Technology & Systems

• Oversee security technology systems including CCTV, access control, alarms, radios, and incident management platforms.

• Evaluate and recommend new technologies to enhance safety and operational efficiency.

Desired Qualifications

Required Qualifications

• Minimum of 5–10 years of progressive security management experience, preferably in retail, shopping centers, hospitality, airports, stadiums, or large public venues.

• Proven experience leading large teams and/or contracted security providers.

• Strong knowledge of emergency management, risk assessment, and incident command principles.

• Excellent leadership, communication, and decision-making skills.

Preferred Qualifications

• Advanced degree or professional certifications (CPP, PSP, CEM, or similar).

• Experience working closely with law enforcement or public safety agencies.

• Bachelor’s degree in Criminal Justice, Security Management, Business Administration, or a related field (or equivalent experience).

• Background in crowd management, special events security, or large-scale venue operations.

• Familiarity with retail loss prevention and customer-focused security environments.

Key Competencies

• Strategic thinker with strong operational execution

• Calm, decisive leadership under pressure

• Strong interpersonal and relationship-building skills

• High level of integrity and professionalism

• Ability to balance safety, security, and guest experience

Physical job requirements

• Sitting-Frequently

• Stand and walk-Frequently

• Perform repetitive motion (using keyboard)-Frequently

• Kneel and bend-Occasionally

• Reach at or above shoulder level-Infrequently

• Reach at or below shoulder level-Infrequently

• Lift/Carry up to 50 lbs.- Infrequently

American Dream is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status, or any other basis prohibited by law.

Job Details

Job Family AD

Pay Type Salary

Hiring Min Rate 120,000 USD