Operations Team Member

Job Opportunity At Trusted Journey Pet Memorial

Location: Trusted Journey Pet Memorial 2755 64th St SW, Byron Center, MI 49315 Compensation: $18-$21 per hour (DOE) Schedule: Full-Time; Mon, Tues, Wed, Fri (off- Sun, Thurs, Sat) 9:30am-8pm Benefits: Industry-Leading Benefits Package

Why Gateway?

At Gateway, you're not just joining another employer. You're joining North America's leading pet aftercare provider, serving thousands of veterinary hospitals and pet families every day. We invest in our people through competitive pay, outstanding benefits, paid training, career development and supportive leadership.

Benefits You'll Appreciate

We believe taking care of our Team Members is just as important as taking care of the families we serve.

• Competitive hourly pay
• Medical, Dental & Vision coverage
• 401(k) Retirement Savings Plan with employer matching contributions
• Company-paid Life Insurance
• Company-paid Long-Term Disability
• Paid vacation and company holidays
• Paid training and career development
• Employee Assistance Program (EAP)
• Gateway CarePath emotional wellness program
• Health Savings Account & Flexible Spending Accounts
• Pet Insurance
• Employee Discount Marketplace
• Career advancement opportunities

Unique to Gateway

Caring for pets and supporting grieving families can be emotionally demanding. Every Care Center Team Member has access to Gateway CarePath, our confidential emotional wellness and resilience program designed specifically for employees working in pet aftercare.

What You'll Do

• Operate cremation equipment following established procedures.
• Process and package cremated remains with accuracy and care.
• Create memorial products such as paw prints and keepsakes.
• Perform quality checks to ensure every order is completed correctly.
• Maintain a clean, safe and organized work environment.
• Work with teammates to meet daily production goals.

Is This You?

• You enjoy hands-on, physical work.
• You pay attention to detail.
• You're dependable and punctual.
• You work well as part of a team.
• You follow safety procedures.
• You're comfortable working around deceased pets.
• You take pride in doing quality work.

Working Environment

• On-site role within a Gateway Care Center.
• Active position involving standing, walking and lifting throughout the shift.
• Work around production equipment, heat and noise.
• Handle deceased pets with dignity and respect.
• Should be able to lift up to 100 pounds.
• Use required PPE and follow established safety procedures.

Ready to Build a Meaningful Career?

If you're looking for more than just another job and want to build a career with a company that values people, purpose and professionalism, we'd love to hear from you.

Apply today and become part of the Gateway team.

Gateway Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members. New employees joining Gateway Services will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, please visit