Sr. Software Engineer

Job Description

Job Description

Role:- Livevox developer
The pay range for this role is ***- *** per annum including any bonuses or variable pay. *** also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.
Please find the below JD for NICE CXOne CE
Live Vox:
6 years of experience Onsite position
NICE CXone Studio: Strong proficiency in ACD, IVR, and Studio scripting.
API
Data Handling: Work with REST APIs, JSON, and XML for data exchange and system connectivity.
Scripting
Automation: Create, test, and deploy CXone routing scripts, workflows, and automation processes to optimize contact center operations.
Experience with Nice WFM solution
Support experience in handling P1 P5 incidents, triage troubleshooting, and escalation to next level
Manage tickets across multiple platforms including ServiceNow, JIRA, and Salesforce, ensuring timely resolution and adherence to SLAs
Experience with connectivity of Nice with Salesforce CRM solution.
About Us:- At *** (*** | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer experiences are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That s when truly connected experiences manifest.Extraordinary is when experiences come together a continuous convergence of digital technologies, touchpoints, and most importantly people. It s time to reimagine, reinvent, and revolutionize business models
operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change. *** represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000 professionals working for 1000 Global Customers (including Fortune 500 companies) in 90 Countries. We re part of the esteemed Mahindra group, headquartered in India. Under a new CEO, *** is committed to a transformative journey with 'Scale @ Speed' as our guiding principle. *** is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ***.