Security Supervisor

Job Summary: The Security Supervisor is a seasonal leadership position responsible for overseeing the daily operation of the Security Department. This role provides direct supervision, guidance, and support to Security officers while ensuring the safety of guests, associates, and park assets. The Security Supervisor assists with incident management, staff development, policy implementation, emergency response, and maintaining a professional, service-oriented security operation throughout the resort. Essential Duties and Responsibilities: Provide day-to-day leadership, supervision, and operational oversight of the Security Department. Coordinate daily staffing assignments and deployments of Security personnel to ensure effective coverage and operational readiness. Supervision of the Public Safety Communications Office and to support efficient radio communication. Respond to and manage security incidents, emergencies, guest concerns, and other operational events, exercising sound judgement and decision-making skills. Enforce all park policies, procedures, and applicable laws while ensuring consistent, fair, and professional application by Security staff. Coach, mentor, motivate, train, and evaluate seasonal Security officers through training, feedback, and performance management. Promote a positive, guest-focused environment by delivering exceptional customer service and professionally resolving conflicts. Ensure the safety and security of guests, associates, contractors, and company assets through ensuring effective screening measures, proactive patrols, observation, and leadership. Maintain and coordinate accurate reports, incident documentation, and other required departmental records of all Security staff. Support implementation of corporate safety initiatives, security standards, and departmental operating procedures. Foster a positive work environment through teamwork, accountability, and professionalism throughout the Security Department. Perform other duties and special assignments as assigned. Minimum Qualifications: Must be at least 18 years of age. Valid Driver's License with an acceptable driving record. The New York State 8-hour certification and the New York State security guard license. 2 years of experience in Security or a related field preferred, but not required. Knowledge, Skills & Abilities Must be able to stand, walk, climb stairs, and work outdoors for extended periods in varying weather conditions. Must be able to respond quickly to emergencies and perform the essential functions of the position. Demonstrated ability to communicate professionally and effectively, both verbally and in writing. Demonstrated professionalism, integrity, accountability, and sound judgement. Possesses flexible availability including days, evenings, weekends, holidays, and extended shifts to support operational readiness within the limits of applicable Federal, State, and local laws and guidelines. Possesses ability to lead multiple priorities simultaneously while maintaining composure during emergencies. Ability to maintain confidentiality and handle sensitive information professionally. Demonstrated ability to exercise sound judgement and make effective decisions in high-pressure situations. Other Positional Requirements Candidate is expected to remain actively employed through the conclusion of the 2026 operating season (10/25/26) unless otherwise discussed prior to appointment of position. All other duties assigned or necessary to support the Park or The Great Escape Properties. Pay Rate: $17.50/hr While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. #J-18808-Ljbffr Great Escape Parks