Beverage Manager

Job Description

Job Description

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019.  New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional  amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at call View phone number on ziprecruiter.com or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit to see our full list of benefits!

Job Description:

Under the supervision of the Director of Beverage, the incumbent will primarily assist the Assistant Director of Beverage as the resort’s key report during the hours of operation. Primarily responsible to ensure consistency of service through the implementation of policy and procedure, training and certification, recognition and discipline of all evening beverage staff members.

ESSENTIAL JOB FUNCTIONS :

May include but are not limited to:

• Must adhere to Seminole Tribe's Policies and Procedures.
• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
• Oversees floor, service & operations responsibilities for the Beverage department during assigned shift. 
• Focuses on bar operations and infrastructure of the Beverage Department and cocktail operation.
• Drives Team Member satisfaction with ongoing training and development.
• Must adhere to Seminole Tribe's Policies and Procedures.
• MOD on the shift acting as key liaison between the division and the casino and hotel operations.
• Responsible for the proper planning and operation of all beverage functions.
• Gathers/tracks vital guest relevant feedback on beverage offerings used to substantiate suggested changes and enhancements regarding both product and services offered.
• Spearheads the continued emphasis on productivity through the audit of weekly schedules and the establishment of a realistic zero based staffing guide.
• Implements and monitors beverage control system, making revisions when necessary.
• Assists in the responsibility of organizing and operating beverage outlets in accordance with approved standards, budgetary limitations, policies and procedures.
• Assists in the development and implementation of the Beverage department yearly budgets, capitol FF&E's and capital projects.
• Directs and oversees the day-to-day activities of all beverage outlets.
• Ensures proper drink preparation and adequate inventory for area of responsibility.
• Maintains compliance with established staffing and cost budgets.
• Coordinates employee staffing and work schedules.
• Promotes positive guest relations at all times.
• Oversees hiring, training, interviewing, evaluations and supervision of all direct assigned personnel.
• Knowledge of Seminole Hard Rock Hotel & Casino's policies, procedures and operations.
• Promotes positive public/employee relations at all times.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Performs all other related and compatible duties as assigned. 

QUALIFICATIONS:

• Associates degree is required along with a minimum of 6 years of related experience. Alcohol safety certification and Sanitation certification is preferred.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Proven track record, business management, purchasing and record keeping.
• Ability to read and understand all Seminole Tribe of Florida policies and procedures.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
• Must be able to complete standard Seminole Tribe of Florida forms and reports.
• Must have strong interpersonal and leadership skills and ability to sustain positive work environment with a diversified talent.
• Must possess refined speaking and listening skills.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Must have ability to balance cash drawer at end of shift.
• Must exercise sound judgment in all aspects of position.
• Knowledge or acquired knowledge of computer and software applications, proficient in Excel and Word.
• Familiarity with Stratton Warren purchasing system and POS procedures on Info-genesis platform preferred.
• Strong acumen in managing beverage assets from inventory control, pour analysis, and pricing/purchasing specifications.
• Experience in high-volume beverage operations preferred.
• Experience in casino and/or hotel environment preferred.
• Team-oriented and must enjoy working with and assisting people.
• Able to exercise judgment on an independent basis.
• Must be articulate and possess a professional appearance and demeanor.
• Punctuality and meeting of deadlines is critical.

WORK ENVIRONMENT :

• The department operates 24 hours a day, 7 days a week; management expectation is that you must be able to work any shift.
• Environment is that of a restaurant/lounge that is fast-paced and guest services oriented.  It is sometimes loud/noisy, and crowded.
• Prolonged periods of standing/walking.

CLOSING:

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check

Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.