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Director of Service Operations

Innovo Global Talent

Covington, LA

Service Director

Covington, Louisiana (On-site)

Are you the right applicant for this opportunity Find out by reading through the role overview below.

A leading industrial equipment and aftermarket services organisation is seeking a Service Director to lead a large-scale service and maintenance operation across the United States.

This is a senior leadership position with full responsibility for driving service performance, operational excellence, customer satisfaction, profitability, and future growth across a nationwide field service organisation.

The successful candidate will lead a team of regional service leaders and functional managers, creating a high-performance culture focused on safety, customer experience, accountability, and continuous improvement.

Key Responsibilities

Strategic Leadership

  • Develop and execute the long-term service strategy.
  • Drive growth across service revenue, maintenance agreements, and customer retention.
  • Lead budgeting, forecasting, and overall financial performance.
  • Contribute as a key member of the executive leadership team.

Operational Excellence

  • Lead a geographically dispersed service organisation through regional leadership teams.
  • Establish service standards, KPIs, and performance management processes.
  • Drive continuous improvement, productivity, and operational efficiency.
  • Ensure safe, consistent, and high-quality service delivery nationwide.
  • Improve planning, scheduling, dispatch, and resource utilisation through technology and process optimisation.

Customer & Commercial Development

  • Build strong relationships with key customers and strategic accounts.
  • Support the development of new service offerings and recurring revenue streams.
  • Act as an executive sponsor for major customer relationships and escalations.
  • Partner with commercial teams to drive aftermarket growth.

Leadership & Culture

  • Coach and develop managers and future leaders.
  • Build organisational capability and succession plans.
  • Foster a culture of safety, accountability, ownership, and collaboration.
  • Align teams around clear objectives and performance expectations.

Candidate Profile

We are interested in speaking with senior leaders who possess:

  • Significant experience leading industrial service, maintenance, aftermarket, or technical field service organisations.
  • A track record of managing multi-site or geographically dispersed teams through managers.
  • Strong commercial and financial acumen.
  • Experience delivering operational transformation and business growth.
  • Knowledge of field service operations, industrial maintenance, automation, material handling, manufacturing, or related technical environments.
  • Strong stakeholder management and leadership skills.

What's on Offer

  • Opportunity to lead a strategically important national service organisation.
  • Significant influence on future growth and operational direction.
  • Executive-level visibility and impact. xhyhwjd
  • Competitive executive compensation package.

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Vacancy posted 4 days ago
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