General Manager

Join us for an exciting new Japanese restaurant, located right by Little Island, and be a key player in crafting unforgettable culinary experiences for our guests.

Position Summary

At Miru, the General Manager is a passionate and visionary leader who drives operational excellence and exceptional hospitality in a fine dining environment. As the hands‑on leader of the restaurant, the GM is responsible for overseeing all aspects of the restaurant’s operations, ensuring that every guest experience is memorable, service is flawless, and the brand’s Japanese‑inspired concept is consistently upheld. The General Manager plays a pivotal role in shaping the restaurant’s culture, collaborating closely with the Executive Chef to deliver a seamless and elevated dining experience, while also leading and developing the front‑of‑house team. With a focus on financial performance, team development, and guest satisfaction, the General Manager ensures that Miru is not just a place to dine, but a destination that redefines luxury hospitality in the fine dining space.

Tasks / Responsibilities

• Leading the front‑of‑house operations with an unwavering commitment to exceptional hospitality, ensuring a seamless and elevated dining experience for every guest.
• Developing and executing standard operating procedures (SOPs) for every aspect of the restaurant’s operations, from guest service protocols to daily operational workflows, ensuring consistency and excellence across all shifts.
• Training, mentoring, and developing a high‑performance team, fostering a culture of professionalism, attention to detail, and luxury service. Establishing ongoing training programs to ensure the team stays updated on service techniques, food knowledge, and the restaurant’s standards.
• Collaborating closely with the Executive Chef to create a seamless front‑of‑house and back‑of‑house operation, ensuring that the restaurant’s culinary offerings align with its Mediterranean‑inspired concept and the service standards we uphold.
• Driving financial performance, overseeing P&L management, budget creation, and cost control measures. Monitoring key financial indicators to optimize labor costs, food and beverage inventory, and waste management while maintaining the restaurant’s high‑quality standards.
• Implementing and refining systems to monitor and improve operational efficiency, from reservation management to guest feedback analysis, ensuring the highest standards of service and profitability.
• Ensuring adherence to the highest industry standards in food safety, alcohol service, and hospitality regulations, and developing SOPs that ensure compliance across all operational areas.
• Building strong relationships with local vendors, suppliers, and community partners, driving business growth, and elevating the restaurant's reputation as a fine dining leader.
• Fostering an atmosphere of continuous improvement, constantly identifying opportunities to refine and optimize every facet of the guest experience, from menu design to service flow.

Qualifications

• Proven experience (3+ years) in a senior management role in a fine dining or luxury hospitality environment.
• Exceptional leadership skills with the ability to manage and inspire large teams.
• Strong financial acumen: proficiency in P&L management, cost control, budgeting, and analyzing financial statements.
• Expert understanding of fine dining service standards, with a focus on creating memorable, luxury experiences for guests.
• Excellent communication and interpersonal skills, with the ability to engage with both staff and high‑profile guests.
• Proven track record in driving marketing strategies, partnerships, and events to build brand awareness and generate buzz.
• Collaborative mindset with the ability to work closely with the Executive Chef and other key stakeholders.

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E‑Verify Program in certain locations, as required by law.

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