Head of Client Growth

Are you ready to join Connecticut Innovation's vibrant community of innovators? Connecticut Innovations ("CI") is Connecticut's strategic venture capital arm, and we are passionate about serving our portfolio of 220+ companies across various industries, with strengths in life sciences, technology, and climate tech.

Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.

Come join Queen One!

About Queen One

Queen One is the AI infrastructure for commerce. We believe commerce needs a new operating system. That's why we built the industry's first fully AI-governed Commerce CRM—powered by more than 30 competing AI models, algorithmic decision-making, and individualized streams for every consumer. By combining email, SMS, onsite experiences, identity resolution, and AI-driven personalization into a single platform, Queen One helps brands increase revenue while reducing operational complexity.

We're assembling one of the world's most ambitious teams of marketers, technologists, and operators with decades of experience building the systems behind many of the world's leading commerce brands—all from our 30,000-square-foot headquarters in Williamsburg, Brooklyn.

Queen One is an AI-native customer engagement platform built for ecommerce brands. Unlike traditional marketing automation platforms that rely on manual rules, segments, and campaigns, Queen One uses algorithmic decision-making to determine the right message, channel, timing, and product recommendation for every customer interaction. By combining email, SMS, onsite experiences, identity resolution, and AI-driven personalization into a single platform, Queen One helps brands increase revenue while reducing operational complexity.

• Queen One has released a product called Connect, powered by Dragon Tiles, which adds a dynamic element to brand interaction. Connect features the 50/50 club that guarantees brands 50%+ increase in communications revenue and 50% reduction in email and text costs.

With backing from notable investors including Charge VC, Connecticut Innovations, Inspired Capital, Red Swan Ventures, and Prospeq, Queen One is on a quest to redefine the shopping experience. The company focuses on rising commerce brands — typically those doing $1M–$50M in annual online revenue. The addressable market (B2B2C) is massive.

About the Position

We're looking for a Head of Client Growth to build and lead the team responsible for onboarding, retention, and expansion across our client base. This is a leadership role reporting directly to Erin Stavi, ideal for someone who has scaled a customer success or account management function before and knows how to turn a growing book of business into a repeatable, measurable engine rather than a set of individual efforts. We are building a world-class post-sale function, and the job is to take the beginning of the foundation we've built and scale it quickly and profitably.

This role will report to Erin Stavi | LinkedIn.

• Ideally looking for someone that can work 1-day a week or month at 25 Kent Avenue in Williamsburg, Brooklyn | Governor Hochul Announces Visionary Commerce Innovator Queen One to Create 600 Tech Jobs in New Brooklyn Headquarters | Governor Kathy Hochul | New York State | Tech startup Queen One Inc. to open headquarters in Williamsburg, promising jobs in exchange for state support • Brooklyn Paper

What You'll Do

• Own the strategy, structure, and performance of the Client Growth team.
• Hire, manage, and develop Client Growth team members, setting clear goals and providing coaching on both retention and growth work.
• Set and track team-wide metrics for onboarding time, account health, retention, and expansion revenue, reporting results directly to Erin Stavi.
• Build and refine the playbooks, processes, and tools the team uses for onboarding, performance reviews, and account growth.
• Partner with Sales to ensure a seamless handoff from close to onboarding and a shared view of account potential.
• Partner with Product to surface client feedback, prioritize roadmap input, and identify new product or channel opportunities across the client base.
• Identify and address account or team-level risk before it affects retention or revenue.
• Represent the Client Growth function in company-wide planning and strategy discussions. xhyhwjd

What We're Looking For

• 6+ years in customer success or account management, ideally in SaaS or MarTech
• 3+ years managing a team, with a demonstrated track record of creating high performing teams
• Proven track record of building or scaling a customer success or account management function, including hiring and process design
• Strong grasp of retention and expansion metrics, and comfortable owning a number in front of leadership
• Experience partnering closely with Sales and Product to align on client strategy
• Exceptional written and verbal communication; you write clear, professional updates and run tidy, productive meetings
• A proactive, ownership-oriented mindset; you build systems rather than react to problems one at a time
• Able to operate with autonomy in a nimble, fast-paced environment with no formal org chart in place yet

Equal Opportunity Employer

Queen One is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.