Customer Service Representative

Job Description

Join Our Customer Service Team

Swift Events is hiring a Customer Service Representative in Cleveland to support customer engagement activities for clients in sectors including retail, telecommunications, consumer services and hospitality.

We value clear communication, a helpful approach and people who genuinely enjoy interacting with customers.

Whether you've worked in customer service before or are looking to develop your experience, this could be a good opportunity to join a friendly and professional team.

Your Day-to-Day Responsibilities

As a Customer Service Representative, you'll be involved in:

• Speaking directly with customers and responding to general enquiries.
• Explaining client products, services and promotional information.
• Providing helpful and accurate answers to customer questions.
• Assisting with customer requests and resolving straightforward issues.
• Maintaining accurate records of customer interactions.
• Referring more complex enquiries to the appropriate team member.
• Working with colleagues to maintain high customer service standards.

Skills and Experience

We welcome applicants who are:

• Friendly, patient and confident communicating with people.
• Good listeners with a professional approach.
• Comfortable working in a customer-facing environment.
• Organized and able to manage different enquiries.
• Reliable and willing to learn.

Experience in customer service, hospitality, retail or a similar position is welcome, but training will be provided.

What We Offer

You'll receive guidance on client services, customer communication and everyday procedures, with support from colleagues as you settle into the position.

Looking for a Customer Service Representative job in Cleveland? Apply to Swift Events to find out more.