Equipment Services Engineer

Job Description Serve as a domain expert on equipment related to functionality and operation in order to provide mechanical engineering support to cash management equipment and cash automation machines, including smart safes, back office/front of store cash recycling machines, and accompanying software. Troubleshoot technical problems and offer solutions to customers across Banking/Financial, Retail, Hospitality and Gaming. Maintain an effective help desk and logging system to support local customer engineering teams, particularly those needing both engineering and software solutions, ensuring staff can perform daily functions with ease and delivering highly customizable reporting, analytics and device management. Foster a high level of product knowledge, prepare and stage machines for clients prior to delivery, assist with projects and pilot installations, and monitor spare parts and technical support processes. Minimum Requirements Bachelor’s Degree in Electronics, Electrical Engineering, Mechanical Engineering, or a closely related field and thirty‑six months experience in electro‑mechanical engineering, hardware field engineering, serving as a technician, software support, and telephone technical support. Position requires twenty‑four months of experience in cash automation solutions, such as smart safes and cash recyclers. Position also requires experience in each of the following: Bank note and coin handling solutions Hands‑on training, documentation, and remote support Windows, networking, and software integration to third‑party solutions USB, RS‑232, and Ethernet connectivity Travel Requirements 10‑15% domestic travel required. Work Location 2500 City West Blvd, Suite 2300, Houston, TX 77042 Harris County Burroughs is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. #J-18808-Ljbffr Burroughs