Bilingual IT Specialist

HotFoot Recruiters is hiring a Bilingual IT Specialist to support IT infrastructure, cybersecurity, end-user support, and systems administration for a growing technology and semiconductor services company in Phoenix, AZ. This role is ideal for a Mandarin-English bilingual IT professional with hands‑on experience supporting networks, servers, firewalls, cloud services, cybersecurity systems, and company‑wide IT operations. Position: Bilingual IT Specialist – Mandarin/English Location: Phoenix, AZ | On‑Site Type: Full‑Time | Direct Hire Salary: $70,000–$75,000 DOE Schedule: Monday–Friday | 9:00 AM–6:00 PM Start Date: ASAP Responsibilities Troubleshoot computer hardware, software, network, and IT equipment issues. Provide technical support and respond to employee service requests. Manage and maintain firewalls, switches, Wi‑Fi access points, VPNs, and network infrastructure. Support Windows Server, Linux, computers, servers, and network‑attached storage systems. Monitor the operational status of networks, servers, NAS, backup systems, and security‑monitoring tools. Assist with vulnerability remediation, system updates, cybersecurity reviews, and risk mitigation. Support firewall rule configuration, implementation, and ongoing maintenance. Administer Microsoft 365 and Exchange Online environments. Support virtual machine environments using VMware ESXi and Proxmox VE. Manage data backup and recovery processes using Veeam, Veritas, and NAS storage. Conduct cybersecurity awareness activities and employee security training. Track IT service requests, system issues, remediation activities, and project progress. Prepare weekly and monthly IT reports and maintain accurate technical documentation. Participate in IT asset inventories and equipment tracking. Support the implementation of departmental and company‑wide IT projects. Coordinate with internal departments, affiliated companies, and external hardware, software, and network vendors. Perform additional IT responsibilities assigned by management. Qualifications Fluent in Mandarin Chinese and English, both written and verbal, required. Bachelor’s degree in Computer Science, Information Technology, or a related field required. At least 2 years of relevant IT, network administration, system administration, or cybersecurity experience. Strong troubleshooting skills across computer hardware, software, servers, and network infrastructure. Knowledge of routers, switches, WAN, LAN, VLAN, VPN, and IPSec environments. Hands‑on experience with Fortinet solutions, including FortiGate, FortiManager, or FortiAnalyzer, preferred. Experience designing, implementing, or maintaining firewall rules. Experience with Windows Server and Linux administration. Experience with Microsoft 365 and Exchange Online. Familiarity with VMware ESXi, Proxmox VE, or similar virtual environments. Experience with backup and recovery systems such as Veeam, Veritas, or NAS storage. Familiarity with troubleshooting tools such as Wireshark, IP-Guard, and FortiGate. Basic knowledge of information security, vulnerability management, and cybersecurity risk assessment. Ability to inspect and troubleshoot physical network infrastructure. Strong technical documentation, communication, organization, and problem‑solving skills. Ability to work independently and coordinate effectively with internal teams and external vendors. CCNA or an equivalent/higher‑level certification required. EC‑Council or equivalent cybersecurity certification preferred. Must be authorized to work in the United States and able to work full‑time on‑site in Phoenix. #J-18808-Ljbffr HotFoot Recruiters