Manager Care Coordination - Cancer Institute

Manager Care Coordination - Cancer Institute

Join the Cleveland Clinic team where you will work alongside passionate caregivers and making a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

The Care Coordination Team Manager is a serving leader who is a clinical and operational link between clinical care strategy and the Clinical Care Coordinators, ensuring that there is clinical standardization and programmatic consistency throughout all locations. Interfaces with clinical care coordination team regularly and serves as the point of contact for Care Coordination activities. This position works with multiple entities to include nursing, market and network services, payer contacts, information technology, primary care and specialty care leadership, enterprise care coordination and other disciplines, as appropriate. Functions as a clinical care coordinator in coverage situations and ensures best practices across the program.

This position is based at Cleveland Clinic Main Campus and works a schedule of MondayFriday, 8:00 a.m.5:00 p.m. The role also requires monthly travel to various sites, as well as additional travel when needed to support new employee onboarding and training. In addition, candidates must have a minimum of two years of leadership experience.

A caregiver who excels in this role will:

• Monitor Care Coordination team's core competencies, clinical and utilization outcomes, quality metrics and outreach compliance.
• Serve as the liaison between various payer programs, clinical care practices, market and network services and the care coordination teams.
• Act as the key care coordination information and education resource for the interdisciplinary care team.
• Maintain procedure manual, communicate changes and collaborate with clinical leadership on protocol review and changes.
• Ensure workflow alignment with enterprise care coordination and payer's quality and programmatic agreements.
• Ensure care coordinator identifies, assesses, educates and coordinates care for the high and rising risk patients identified in the clinical setting, focusing on patient outreach and the goal of achieving optimal outcomes.
• Ensure appropriate distribution of patient load and effective management of patient panel.
• Provide leadership in hiring and onboarding of new nurses in collaboration with respective practice and interdisciplinary team.
• Serve as a coach and mentor for all clinical care coordinators and contribute to and complete APRs.

Minimum qualifications for the ideal future caregiver include:

• Bachelor's of Science in Nursing (BSN)
• Current state licensure as a Registered Nurse (RN)
• Five years of nursing experience and one year Care Coordination or Case Management experience
• Supervisory or management experience
• Basic Life Support (BLS) Certification through the American Heart Association (AHA) or American Red Cross

Preferred qualifications for the ideal future caregiver include:

• Master's of Science in Nursing (MSN) in Healthcare or a related field
• Two years of Leadership experience

Physical Requirements:

• Requires direct patient care.
• Requires extensive walking, telephone use, bending, reaching, and lifting items weighing twenty pounds or less.
• Must be able to work well under pressure and maintain professional demeanor under adverse conditions.
• Extensive reading, writing, use of pagers, fax machines, computers, and copiers.
• Sedentary Work - Exerting up to10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.
• Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.
• Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration:

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.