RECEPTIONIST DENTAL CLERK

divh2Receptionist Dental Clerk/h2pThe Receptionist/Dental Clerk is primarily responsible for front desk operations that support the activities of the dental office (documentation, collections, insurance, eligibility, supplies), administrative support, client scheduling, and client reception./ppEssential Job Responsibilities/pulliAdministrative Duties/liliRoute clients to the appropriate areas within the agency for services./liliAnswer phones, check and return voice messages in a timely manner./liliCheck-in patients for dental/clinical visits./liliSchedule patient appointments (via telephone and/or in-person) and record in scheduler./liliPerform patient-reminder phone calls for scheduled appointments daily./liliAssist patients in the completion of medical/dental intake documentation./liliRegister new patients with appropriate documentation and ensure eligibility criteria for dental services./liliRespond to correspondences via email and fax in a timely manner./liliConduct inventory of all office supplies (i.e. charts, toner, paper) and ensure office is fully stocked./liliMonitor the front area lobby and keep it clean and safe at all times./liliEnsure patient documentation is fully completed to satisfy data management system requirements./liliEnsure proper documentation (i.e. labs, referrals, valid ID) are in the patients records./liliEnsure patient records are fully secured at all times (HIPAA compliance)./liliNotify management of licenses, policies, procedures and agency form updates and/or renewals./liliAssist with the coordination of oral healthcare services on behalf of the patients./liliFiscal Duties/liliCollect co-payments, deductibles and other fees for services in the form of cash, checks and credit card./liliRecord daily cash collections on Daily Transaction Log and submit to management./liliRecord service deliveries in agency data system (Nextgen as appropriate)./liliVerify patient insurance carrier including Ryan White prior to each visit for eligibility of services./liliRecord patient information and service deliveries in Health Center data systems (i.e. Casewatch, NextGen, Provide Enterprise and Intergy)./liliQuality Assurance/Compliance/liliEnsure dental clinic (including staff, volunteers) operations fully comply with Agency and HIPAA requirements./liliReview patient records monthly for quality assurance compliance./liliEnsure that online trainings are current as required (UltiPro and other training courses)./liliAssist manager in the training of new staff (peers)./liliParticipate in agency developmental activities as requested./liliCulture of Service: 3Cs/liliCompassion/liliGreet internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language./liliListen to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassure an understanding of the request and provide appropriate options or resolutions./liliHelp patients in distress by responding to emergencies./liliCompetency/liliProvide services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered./liliCommitment/liliTake initiative and anticipate internal or external customer needs by engaging them in the process and following up as needed./liliPrioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure that prompt and effective responses are provided./liliSafety/liliEnsure proper handwashing according to the Centers for Disease Control and Prevention guidelines./liliComply with Health Centers Policies/Procedures/Protocols as it relates to air or blood borne pathogens./liliUnderstand and appropriately act upon the assigned role in the Emergency Code System./liliUnderstand and perform assigned roles in the organizations Continuity of Operations Plan (COOP)./liliMaintain agency guidelines relating to safety, outreach and confidentiality./liliMake sure each patient knows which medicines to take when they are at home./liliContact Responsibility/liliThe responsibility for external and internal contacts is constant and critical./liliPhysical Requirements/liliThis work requires the following physical and sensory activities: constant sitting, hearing/visual acuity, talking in person and on the phone. Frequent walking, standing, sitting and bending. Work is performed in office and laboratory setting. Minor heavy lifting./liliOther/liliParticipates in health center developmental activities as requested. Other duties as assigned./li/ulpLegal Compliance Notice: This careers website is maintained by Care Resource Community Health Centers, Inc. a qualified entity, in support of compliance with House Bill 531 (2025). For more information, please see the link to the new Care Provider Background Screening Clearinghouse Education and Awareness website./ppTravel Required: No. Own transportation required/ppQualifications/ppSkills/ppRequired/ppAchievement Expert Caring Expert Checking for Accuracy Expert Collaboration Expert Comforting Expert Commitment Expert Compassion Expert Conceptual Thinking Expert Conflict Resolution Expert Constructive Criticism Expert Continuous Learning Expert Cooperation Expert Coordination Expert Courteous Expert Critical thinking Expert Customer Service Expert Documentation Expert Integrity Expert Interpersonal Skills Expert Microsoft Office Expert Multitasking Expert Patience Expert Planning Organizing Expert Problem solving Expert Quick Thinking Expert Self-motivation Expert Verbal Communication Expert Written Communication Expert/ppBehaviors/ppPreferred/ppTeam Player: Works well as a member of a group/ppDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done well/ppDedicated: Devoted to a task or purpose with loyalty or integrity/ppMotivations/ppPreferred/ppPeer Recognition: Inspired to perform well by the praise of coworkers/ppGrowth Opportunities: Inspired to perform well by the chance to take on more responsibility/ppGoal Completion: Inspired to perform well by the completion of tasks/ppAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization/ppEducation/ppRequired/ppHigh School or better./ppExperience/ppPreferred/ppAt least one year of dental related healthcare work experience is preferred. Receptionist training is preferred. HIV/AIDS training preferred. CPR/First Aid training/p/div