Senior Manager- Customer Experience
GreyOrange Pte Ltd
#### Senior Manager- Customer ExperienceFull TimeRequired Experience10 - 12 YearsSkillsStrategic Customer E... ,Operational Excellen... ,Cross-functional Col...* Lead and mentor a team of Customer Experience professionals, fostering a culture of continuous learning and customer-centricity to deliver consistent service and measurable business impact.* Set clear goals, drive accountability, and facilitate knowledge sharing and development of best practices across regions and accounts.* Identify and implement process improvement initiatives to enhance customer experience, operational efficiency, and scalability.* 10–12 years of experience in Customer Experience, Technical Account Management, or Post-Sales Operations, preferably within tech, SaaS, or automation domains.* Proven experience managing large, complex B2B customer accounts.* Strong background in data analytics and reporting, with hands-on experience in tools like SQL, Grafana, Power BI, or equivalent platforms.* Ability to translate complex data into actionable insights for operational optimization and executive decision-making.* Exceptional executive communication, stakeholder management, and problem-solving skills.* Prior experience in warehouse automation, robotics, logistics, or supply chain is a significant plus.* Ability to operate effectively in a fast-paced, matrixed, global environment with minimal supervision.Customer Experience Manage...California, USAPosted On a day ago #J-18808-Ljbffr
Vacancy posted 6 hours ago
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