MAINTENANCE ENGINEER

Job Description

Chief Engineer

SUMMARY: Responsible for the preventive maintenance, day-to-day maintenance, and upkeep of the property, grounds, rooms, meeting rooms, common areas, sports court, pool, and all related equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
• Perform quality assurance (QA) requirements for the department.
• Perform, administer, and document preventive maintenance programs in the brand-approved system.
• Respond to emergencies on short notice.
• Position requires being on call 24/7.
• Maintain and manage the hotel work order system, complete work orders on time, and file them in the Brand-approved system.
• Responsible for the safety and security of flammable and other maintenance items.
• Responsible for the cleanliness of the parking lot and grounds, and for picking up and maintaining the interior and exterior property, including all trash and cigarette butts.
• Walks the entire property regularly and identifies maintenance or cleanliness issues that need to be addressed.
• Obtains pricing and bids, or develops cost estimates as directed.
• Maintains working spaces in safe and clean condition.
• Paints and makes minor repairs.
• Monitors parking lot lights and exterior signs.
• Responsible for maintaining the sports court, pool, and equipment.

• Works directly with the General Manager to identify and accomplish all technical and/or skilled-related projects within the hotel, including but not limited to the following:
• Perform HVAC spring and winter inspections.
• Assist in HVAC unit repair projects.
• Guest room repair issues (caulking, tile repair, painting, plumbing, etc.)
• With the GM, implement and manage hotel key control.
• Repair carpet and tile floors.
• Minor roof repairs, painting projects, and exterior projects.
• With GM, identify skills needed for different projects and train technical people at the property.
• Perform, administer, and document the preventative maintenance schedule. Maintain proper records utilizing the computer system.
• Remain highly visible and be readily available for guests at all times.
• Take the initiative to offer assistance or answer questions throughout the hotel.
• Assist other departments with moving furniture and unloading and storing supplies.
• Maintains and services pool and spa areas, including testing and recording, as stated by State and City regulations.
• Willingness and ability to train new associates.
• Thoroughly understand and implement the Brand service culture.
• Perform all shift checklist responsibilities.
• Support team members to ensure the team completes its entire workload daily.
• Perform maintenance requests.
• Set up and keep all maintenance-related documentation logs updated for QA Audits.
• Practice and comply with safety standards at all times. Know all hotel emergency procedures.

• Drive a company or personal vehicle to procure supplies, deliver small equipment, or run general hotel-related errands.
• Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

• Maintenance Technician

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience:
• High School diploma or GED preferred.
• Five years of technical maintenance training or experience preferred.
• Experience in developing and managing budgets and capital expenditures preferred.
• Supervisory experience preferred.
• Knowledge, Skills, and Abilities:
• Extensive knowledge of building trades: Electrical, Mechanical, HVAC, Pool Operations, Plumbing, and General Building Maintenance.
• Knowledge of facility regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)
• Good interpersonal skills. Ability to work in a courteous, tactful, and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
• Ability to communicate effectively verbally and in writing.
• Basic computer skills.
• Possess excellent time management skills.
• Know and understand guest needs and expectations.
• Practice safety standards at all times.

• Skilled in the operation of listed tools and equipment.
• Complete knowledge of the Emergency Equipment Manual, including utility and water shutoff equipment, the fire alarm system/panel, and emergency procedures.

SPECIAL REQUIREMENTS:

• Prompt and regular attendance.
• Work flexible hours and/or overtime as required. The hotel operates 24 hours a day, 7 days a week. Department schedules must accommodate fluctuating business demands, and associates may be asked to work shifts other than their preferred or typical shifts, as well as overtime, as required.
• Comply with hotel and/or department uniform and professional behavior and appearance standards.
• Carry out all reasonable requests from managers and act as a team player with staff at all levels.
• Participate in all mandatory job training and meetings.
• Adhere to property policies and procedures, the Employee Handbook, and/or other property documents.
• Immediately report any suspicious activities by guests or others.
• Other licenses as required (plumbing, electrical, etc.)
• On-call status
• Willingness and ability to respond to emergencies on short notice.
• Have a valid U.S. driver's license
• Have zero DWI/DUI incidents on driving record for the past five years.
• Have zero “major infractions” on driving record for the past three years.
• Will be required to provide evidence of personal auto insurance meeting the state minimum limits or limits of at least $25,000 per person/$50,000 per accident.

EQUIPMENT OPERATED:

• Computer, fax, & copy machine

• Steam cleaner; vacuum cleaner; shop vac; commercial floor buffer, polisher.
• Ozone Machine
• Weed-eater
• Lawnmower; power wash equipment
• Hand tools
• Pool equipment
• Dollies
• Motor vehicle and/or passenger van/shuttle

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that an associate must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description of physical and mental activities is not intended to describe essential job functions. Rather, it gives the job applicant a sense of the physical and mental activities of the job so an applicant with a disability can determine whether they can perform the job with or without accommodations.

• While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.
• The associate regularly must stand, walk, and reach with hands and arms.
• The associate must frequently lift and/or move up to 50 pounds.
• This job requires close vision and the ability to adjust focus.
• The noise level in the work environment is usually moderate to loud and may require hearing protection while performing some duties.
• Other personal protective equipment (PPE) such as safety glasses, goggles, hard hat, steel-toe footwear, and other safety equipment may be required.
• Occasional exposure to extreme temperatures and weather conditions.

SELECTION GUIDELINES:

A formal application, education and experience ratings; an oral interview; references and other background checks; and job-related tests may be required.