Submission for the position: Security Officer 2 - Austin

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Security Officer 2 provides customer service and a safe environment for patients, visitors, medical staff, and employees. Incumbents may face bad weather while patrolling areas to detect fire or safety hazards and deter crime. Safeguards company assets and property from theft and criminal mischief. Investigates thefts, accidents, improper actions, and criminal offenses. Promotes good public and staff relations.

Essential Functions of the Role

• Patrols assigned areas for unauthorized persons or crime sources. Maintains clear, appropriate, and continuous radio contact with base, shift supervisor, and other officers.
• Maintains order in the local environment. Intervenes in disturbances calmly and efficiently, guided by courtesy, rules, and regulations.
• Responds to public service calls, including criminal offenses and civil processes. Handles hospital violations or customer service requests like escorting patients, visitors, medical staff, and employees to parking areas. Provides assistance with stalled vehicles, unlocking vehicles, and parking equipment malfunctions.
• Assists Police Officers as required to maintain order; to include assisting with arrests when requested.
• Responds without hesitation and assists with all medical emergencies as required, within the scope of the officer's training and expertise.
• Maintains secure facilities by ensuring various doors are locked as required. Unlocks facilities upon receiving proper authorization.
• Produces complete, accurate, and concise reports. Includes criminal offenses, false fire alarms, safety hazards, and general information. Consistent with internal processes and law.
• Handles sensitive investigations and information in a professional manner, safeguarding confidential information obtained through investigation or from Law Enforcement authorities.
• Controls the flow of traffic at designated points of interest. Issues citations for parking violations.

Key Success Factors

• Good interpersonal and public relations skills.
• Must be able to work under stressful conditions.
• Able to balance multiple demands and respond to time constraints.
• Must have critical thinking and problem solving skills.
• Must be able to communicate thoughts clearly; both verbally and in writing.
• General computer skills include using software applications, data entry, information security, handheld scanning, and email.
• Stays current with applicable rules, regulations, policies, laws and guidelines that impact or govern the department and organization.
• Successfully completes the Texas Commission on Private Security Academy Levels II and III within three months of hire date.
• Attain and maintain a minimum passing score of 80% accuracy during firearms qualification and requalification.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - Less than 1 Year of Experience
• CERTIFICATION/LICENSE/REGISTRATION -

Basic Life Support (BLS): BLS within 30 days of hire.

Commissioned Security Officer (LSO): Commissioned Security Officer within 6 months of hire.

Drivers License (TXDL): If moving from out of state must obtain valid TX DL within 90 days of hire.