Customer Service Representative

Job Description

Job Description

Customer Service Representative We are seeking a detail-oriented and customer-focused Customer Service Representative to provide exceptional support to customers while managing order entry and order processing activities for our client's team. This role serves as the primary point of contact for customers, ensuring orders are entered accurately, inquiries are resolved promptly, and customer satisfaction remains a top priority. The ideal candidate will possess strong communication skills, excellent attention to detail, and the ability to thrive in a fast-paced environment. Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and online communication channels.
• Process customer orders accurately and efficiently within the ERP or order management system.
• Review orders for accuracy, pricing, product availability, and shipping requirements.
• Coordinate with production, warehouse, logistics, and sales teams to ensure timely order fulfillment.
• Monitor order status and proactively communicate updates, delays, or issues to customers.
• Resolve customer concerns regarding orders, shipments, returns, and product information.
• Prepare quotes, enter purchase orders, and process order modifications as needed.
• Maintain accurate customer records, account information, and order documentation.
• Research and resolve discrepancies related to orders, billing, and shipping.
• Track customer requests and ensure timely follow-up and resolution.
• Assist customers with product selection, availability, lead times, and pricing inquiries.
• Generate reports related to customer orders, sales activity, and service metrics.
• Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
• Collaborate with internal departments to meet customer expectations and business objectives.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• 2+ years of customer service, order entry, inside sales support, or administrative experience.
• Experience working with ERP systems such as SAP, Oracle, Microsoft Dynamics, NetSuite, or similar platforms.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Strong problem-solving and organizational abilities.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.

Job Details:

• Contract to Hire
• 100% onsite
• Pay $18- $22 an hour, depending on experience

If you are interested, please apply and submit your resume. Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria .

Pay Details: $18.00 to $22.00 per hour

Search managed by: Kim Moeslein

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.