Client Navigator

Client Navigator

Hillcrest Family Services

1 Positions

ID: 587680581

Posted On 03/20/2026

Refreshed On 09/22/2026

Job Overview

Come Join Our Team!

Shift: 10:00a.m. to 7:00p.m.

Responsibilities

The Client Navigator serves as the first point of contact for clients/patients and provides individualized assistance to facilitate their access to quality care. The Client Navigator ensures that patients are informed of potential care options and connect them with appropriate resources. Addition, you will:

• Provide clear, client-centered guidance on care processes, program expectations, and treatment pathways; offer support to reduce anxiety and build trusting relationships.

• Serve as a care navigator by helping clients understand available services and how to access them effectively.

• Facilitate and schedule client/patient appointments/referrals with appropriate providers.

• Assisting withscheduling client appointments, active participants in the Call Center phone queue, verifying insurance, and taking payments.

• Respond to client/patient inquiries and assist clients/patients with the completion of paperwork.

• Identifyand help troubleshoot barriers for clients/patients to accessing care (such as transportation, scheduling complications, insurance, language barrierschildcare needs, etc.) that would prevent a client/patient from showing up to their appointment and navigate them to additional resources.

• Document every intervention/interaction into the electronic health record (EHR).

• Organize and review client charts and documentation prior to appointments to ensure all necessary information is complete and accessible to providers for efficient care delivery.

• Serves as the administrative Discharge Coordinator (sends closure letters, discharge support in the EHR for Program Managers and Practitioners).

• Support client accessibility for the Dubuque Mental Health Center and adjacent programs for early evening and possible future expanded hours.

• Other duties as assigned by leadership.

Requirements

Education

• Highschooldiplomaorequivalencyrequired.

Experience:

• Experience in healthcare and/or behavioral health preferred.

Knowledge/Skills:

• Customer Service skills

• Attention to detail

• Openness to learning de-escalation skills for triage support

• Excellentwrittenandverbalcommunicationskills.

• ProficiencyinMicrosoftOfficeSuite(Word,Excel,Outlook,etc.)

Licenses/Certifications:

• MandatoryReporterofChild/DependentAdultAbuseCertificationortheabilityto obtain within six (6) months of hire and every three (3) years thereafter required.

Benefits

Competitive benefits package for full-time employees working 30+ hours a week:

• Health insurance (up to 79% employer paid)

• Dental insurance

• Vision insurance

• 401(k) with profit sharing and employer match

• Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency)

• 10 paid holidays

• 80 hours sick time

• 2 wellness days

• Staff development and training

• Public Service Loan Forgiveness (PSLF) eligibility for federal student loans

• Employer paid CEU's through Relias

• PerkSpot- employee discount program

• Employee assistance program

• Advancement opportunities

About the Organization

Hillcrest is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. We’re a place where compassion is commonplace. Where our passion soars and faith restores.

* COVID-19 Vaccination Not Required

Primary Contact

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Human Resources

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Phone

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Fax

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Job Details

Categories

Clerical/Office Administration

Customer Service

Environmental/Quality Assurance/Safety

Human and Social Services

Information Technology/Telecommunications

Management/Executive

Retail Sales

Sales/Service

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

1066

Job REQ #

587680581

# Positions

1

Start Date

20260320

End Date

20261110

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Hillcrest Family Services

About the Company

Founded in 1896, Hillcrest Family Services is a non-profit health and human services provider, accredited by the Joint Commission, that assists children, adults, and families in need of help. In 2020, we delivered innovative, collaborative, and resourceful care to 30,648 children, adults, and families from 52 Iowa counties, 6 Illinois counties, and 4 Wisconsin counties in an effort to ensure they were safe, secure, and well. Our nearly 400 Hillcrest team members in 30+ programs served our clients while upholding our core values - Compassion for All, Trustworthiness, Collaboration, and Community Involvement. With primary programming and administrative offices in Dubuque, Hillcrest also operates programs in Cedar Rapids, Iowa City, Maquoketa, Clinton, Washington, Mt. Pleasant, Wapello, and Ottumwa.

Mission: Meeting people as they are today; Guiding them to where they want and need to be tomorrow. ~Help for today, Hope for tomorrow~