Support Services Associate - Advanced

Posting Information Department Carolina Housing-653001 Career Area Student Services Is this an internal only recruitment? No Posting Open Date 06/26/2026 Application Deadline 07/06/2026 Position Type Permanent Staff (SHRA) Position Title Support Services Associate - Advanced Salary Grade Equivalent NC03 / GN08 Working Title Package Center Manager Position Number 20028776 Vacancy ID P021147 Full-time/Part-time Permanent/Time-Limited Full-Time Permanent Hours per week 40 Work Schedule Monday – Friday, 9:00am – 6:00pm; occasional evening and weekend work may be required. Work Location CHAPEL HILL, NC Position Location North Carolina, US Hiring Range $48,000 - $53,560 Pay Band Information To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet. Position Summary We are a well-established organization within Carolina Housing that operates multiple package center locations on campus, providing essential mail services to over 8,600 on-campus residents. Our Package Centers handle a substantial volume of packages and letters annually, relying on a dedicated team of student and temporary staff. We are seeking skilled and autonomous Package Center Managers to oversee and optimize our mail operations. The Package Center Manager plays a pivotal role in coordinating and supervising activities similar to a post office. This position is responsible for managing the handling, receiving, storing, and distributing of all types of US mail, external carriers, and interdepartmental correspondence for our on-campus residents. The Package Center Manager will serve as the sole supervisor of the Package Center and act as a backup for the Assistant Director for Package Operations, overseeing all residential mail services on campus. Responsibilities Independently manage and supervise the Package Center Operations, ensuring efficient handling of over 170,000 packages and 110,000 letters annually. Lead and mentor a team of 40+ student employees, and seasonal temporary staff, providing guidance, training, and support to maintain high-quality service standards. Prioritize communication with residents on all mail-related matters, addressing their concerns promptly and professionally. Create work schedules for student and temporary staff to optimize coverage and service levels. Act as the Facility OS Package Software Administrator, ensuring seamless operations and compliance with Federal Mail Regulations. Facilitate comprehensive training programs for student, temporary, and professional staff, including adherence to Federal Mail guidelines, fire safety, and Environmental Health and Safety standards. Collaborate with housekeeping, external carriers, and facilities to streamline operations and enhance efficiency. Maintain accurate accounting and inventory records. Oversee the hiring process for student and seasonal temporary staff ensuring a capable and motivated workforce. Summer duties may include the continued management of a Package Center, assisting with the management of summer conference and guest housing, or other functions as needed. Join our team and contribute to a vital aspect of campus life by providing exceptional mail and package services to our on-campus residents. The Package Center Manager will report directly to the Assistant Director of Conference and Guest Services, fostering a collaborative and supportive working environment. Minimum Education and Experience Requirements High school diploma or equivalency. Management Preferences Demonstrated experience in supervising teams, with strong leadership and communication skills. Familiarity with mail regulations, particularly Federal Mail guidelines, and their practical application. Excellent customer service skills, initiative, problem-solving skills, and a strong work ethic. Proficiency in using package tracking software and other relevant tools. Strong organizational skills and attention to detail in a high-volume environment. Required Licenses/Certifications Special Physical/Mental Requirements Ability to work under pressure during periods of intense activity. Ability to Move 30 lbs. with or without accommodation. Ability to stand and be active for long periods of time. Campus Security Authority Responsibilities Not Applicable. Position/Schedule Requirements Evening work occasionally, Valid NC Driver’s License, Weekend work occasionally Equal Opportunity Employer Statement The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities. #J-18808-Ljbffr