Joybird Design Sales Associate

Job Summary This position is responsible for driving sales in Joybird’s showrooms for La-Z-Boy Incorporated. As a member of Joybird's Retail Sales team, this role is focused on delivering the best possible overall customer experience. Key Responsibilities Responsible for opening and closing the store and performing other duties in the absence of management. Assigned and responsible for opening and closing the store with store keys and alarm code. Responsible for daily sales reporting to the retail leadership. Oversee the sales floor during periods of high volume, provide support to the sales team and supervise to ensure that the store is meeting financial goals and that associates are providing excellent service to our guests. Effectively perform the Lead Sales Associate role, serving as a role model to the sales team in sales generation and customer service by relentlessly delivering an exceptional customer experience. Maintain showroom design and visual standards using merchandising guidelines. Maximize sales by growing and maintaining a strong client base by building your own personal clientele book and driving store sales through client follow-up, phone calls, and personalized outreach. Assist the leadership team to create programs and initiatives to make customers’ experiences even better. Share valuable insight with product, marketing and technology teams regarding customer needs and feedback. Listen and acknowledge customer feedback and complaints, empathize, and present the best possible solution. Scope & Impact This role supports retail store financial performance. Locations have annual sales targets between $5–8 million. Minimum Requirements 2+ years retail sales experience with shift supervision experience preferred. Strong interpersonal and customer service skills. No travel required. Availability to work a flexible schedule including mornings, evenings, weekends, and holidays. Preferred Requirements Passion for driving the customer service experience. Key holder aptitude for managerial responsibilities. Knowledge of the furniture industry a plus. Ability to work well independently and collaboratively. Proficiency in Mac operating systems and Microsoft Office. Strong leadership and communication skills, both written and verbal. Supervisor Responsibilities No direct reports, but responsible for managing situations when the Senior Leader and Assistant Senior Leader are unavailable. This role may serve as a mentor for part-time designers. Physical Demands / Work Environment Able to routinely move objects weighing over 50 pounds and understand safety requirements. Compensation Base compensation range: $18–22 per hour. Commission and bonus: uncapped commission on written sales – 2% on all sales. Monthly bonus opportunity of $500 based on individual sales goals. The compensation range is at least the local applicable minimum wage and up to the high-earning average target for this role. Individual pay is based on factors such as geographic location, performance, and relevant qualifications, experience, skills, and education. Weekly Hours 25 hours per week. Benefits Medical, vision, dental and basic life insurance. 401(k) retirement plan with company match of up to 6%. Paid time off: 9–11 paid holidays per year, two weeks’ prorated vacation as a new hire, and either personal time (non-exempt only) or state-mandated sick time. Travel If this role requires travel or driving in order to perform key responsibilities, candidates must meet qualifications in the company’s Driver Management Program. Equal Employment Opportunity Statement We are an equal‑opportunity employer. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to fostering an environment in which employees feel valued, included, and empowered to do their best work and bring great ideas to the table. Qualified individuals requiring a reasonable accommodation due to a disability may request accommodation by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. #J-18808-Ljbffr 5 Stitch Industries Inc.