Residential Security Agent

Job Details:  

Job Title : Residential Security Agent – Experience required 

Location:  Palo Alto, CA

Job Type: Full time, with full benefits 

FLSA:  Non-exempt 

Schedule : 4 days on/3 days off, 12 hour shifts

 
Job Summary : 
The Residential Security Team (RST) Agent provides critical support to a protective security detail in Palo Alto, CA. This role operates in a dynamic, multi-faceted, and fast-paced environment. Ideal candidates are team-oriented, ambitious, and adaptable, capable of maintaining professionalism in a high-tempo setting. A high level of concierge service is required, with frequent client-facing responsibilities, so comfort interacting with influential and high-profile individuals is essential. The pace of this RST team may be faster than previous roles or organizations, and candidates should be prepared for a demanding, energetic work environment. 

 
Duties : 
Duties for this detail include, but are not limited to: 

• Ensure the overall safety and security of designated principals and their properties. 

• Maintain a knowledge of baseline principal, property and neighborhood activities 

• Monitor property and area activities and conditions via closed-circuit television camera system and physical perimeter checks 

• Monitor traditional and social media for potential threats 

• Controlling access to properties and maintenance of security logs for guests, service personnel, and vendors. 

• Screen and track mail and deliveries 

• Monitor the following: 

• Weather and natural disasters 

• Traffic 

• Public safety incidents and trends 

• Neighborhood watch programs 

• Local and national current events 

• Coordinate with site staff to accomplish common tasks 

• Complete daily household tasks and maintenance as requested by principals 

• Ensures 24/7 operational readiness through stocking supplies and equipment upkeep 

• Operate within parameters established by standard operating procedures and applicable laws 

• Coordinate with and support executive protection element of the team 

• Opportunities for driving and special off-site assignments/details. 

• Demonstrate proficiency in use and proper maintenance for all equipment (i.e., vehicles, medical supplies, communications devices, etc.) 

• Potential local travel approximately 5% -10% of the time to other RST sites or principal destinations. 

• Must be flexible and open to working overtime shifts whether they are night or day shift, coming in early and staying late if needed. 

• Must possess the ability to multitask in a very fast-paced environment. 

• Must be able to stay vigilant sitting in a vehicle or security office for extended periods of time. 

• Must be a proactive problem solver with the capability to work independently and as part of a team. 

• Must possess a good understanding of the latest technology in security camera systems, use of smartphones, communications, and collaboration apps (Google Drive, Word, Excel & Power Point). 

• Must be dog friendly. 

• Must keep a professional appearance, have good personal hygiene 

• Must be responsive via phone call, text and email as needed to support the team. 

• Excellent communicator with the ability to be personable, successfully interact with clients, superiors, peers, vendors and neighbors 

Position Qualifications , Certificates and Licenses: 

• 2-4+ years of combined experience in relevant security, military, and/or law enforcement positions 

• Physically fit to facilitate emergency responses 

• Valid Driver's License with clean driving record 

• American Red Cross First Aid/CPR/AED for Adult, Child & Infant certification 

• California BSIS Guard Card 

• California BSIS Exposed Firearm Permit with 9mm endorsement 

• *All certifications must be current. Employees are responsible for keeping all certifications/licenses active 

Physical Requirements : 

• Ability to patrol the property and access areas quickly 

• Physically able to capture and detain individuals if necessary 

• Prolonged periods sitting of 5+ hours at a desk and monitoring surveillance equipment 

• Prolonged periods of standing on your feet without a break 4-5+ hours 

• Must be able to lift 50 pounds at a time 

• Must be able to lift, drag a human up to 200lbs or more, if necessary 

• Must be able to bend, twist, stoop, crawl 

• Being able to respond to physical attacks, natural disasters, evacuations 

Required Skills and  Experience: 

• Excels working in a team environment 

• Exceptional emotional intelligence 

• Strong customer service skills 

• Strong situational awareness and attention to detail 

• Ability to multitask and prioritize tasks frequently and for long durations 

• High proficiency with firearms 

• Excellent critical thinking and sound judgement 

• Friendly, approachable and professional demeanor 

• High moral and ethical character 

Preferred Education and Experience:  

• Bachelor's degree 

• Bilingual (Spanish, American Sign Language, etc.) 

• Prior residential and/or fixed site security experience serving a single primary client at their home 

• Proficient in the use of social media collection tools in support of protective intelligence 

• Training in defensive tactics, counter surveillance/surveillance detection, covert protection and basic medical support experience. 

• Prior training course(s) in residential security or executive protection 

• Prior attendance of a recognized EP school (i.e., ESI, EPI, Oatman, PFC, ITG4, TFTT) 

• Advanced emergency medical certification – Active First Responder, EMT or paramedic 

• Customer service experience 

• Experience working with children 

• Regularly active in outdoor activities such as mountain biking, hiking, ocean sports, etc. 

• Carry concealed weapons permit 

Detail Structure : 
Full-time position on a 24/7 detail working the following: 

• Day and night shifts 

• 4 days on/3 days off

• Weekends 

• Holidays 

• Overtime/additional shifts as needed 

• Domestic/local travel (if desired by the principal/s) 

• Quarterly sustainment training - firearms, defensive tactics, medical, driving 

Salary and Benefits : 

• Base pay rate of $43.20 per hour 

• Minimum compensation of $125,798 per year 

• Pay structure per shift includes built-in overtime and double-time in accordance with California and federal laws 

• Paid sick leave 

• Paid time off (PTO) accrual 

• Holiday pay for select holidays you work (6) 

• Company 401(k) with employer match 

• Flexible insurance plans - Medical, dental and vision 

• 100% of employee premium paid for by Keelson (plan upgradable for additional employee paid premium) 

• Generous employer contribution per family member (up to 4 family members) to help lower employee contributions for dependents that join the plan 

• Life Insurance 

• Long Term Disability 

• Short Term Disability 

• Critical Accident/Illness coverage 

__________________________________________________________________________ 

 
Employment with Keelson is at-will, meaning that you or Keelson may  terminate the employment relationship at any time, with or without cause, and with or without notice. 

 
Keelson Strategic is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, marital or civil partnership status, pregnancy, age, disability, veteran status, or any other protected factor under federal, state, or local law.  

 
Keelson Strategic is licensed by the California Bureau of Security and Investigative Services:  

 
Private Patrol Operator (PPO) #120989