Lead Renewal Specialist

Location
Remote, US. Candidate must work and reside in US. Ideal candidate will reside within the assigned territory/time zone.

Job Overview
Lead Renewal Specialist serves as the team lead for Lexia's Renewal Specialists supporting the end-to-end renewal process for our preK-12 schools and districts literacy curriculum software. This role carries its own book of renewal business while mentoring, training, and guiding a select group of Renewal Specialists in their day-to-day work. The Lead Renewal Specialist helps protect recurring revenue, strengthens the consistency and quality of the renewal process across the team, and partners with Sales leadership on renewal strategy. Success will be measured by individual and team renewal attainment, forecasting accuracy, and the ramp and performance of the Renewal Specialists they support.

Job Responsibilities
Team Leadership

Serve as the day-to-day supervise and mentor for a select group of Renewal Specialists, helping guide priorities, account strategy, and execution of the renewal cycle

Assist in onboarding new Renewal Specialists and in the ongoing training of the team on renewal process, pricing and quoting, negotiation, Salesforce hygiene, and product knowledge

Act as the first point of escalation for complex renewals, pricing questions, and contract issues, and bring unresolved items to the Director, SaaS/New Curriculum

Monitor team pipeline, forecast accuracy, and renewal progress; flag at-risk accounts and coach Renewal Specialists on recovery plans

Identify, communicate, and troubleshoot areas where the effectiveness and efficiency of the renewal team can improve, and recommend process changes to Sales leadership

Assist the Director in special projects and initiatives outside the day-to-day renewal work that contribute to the continued evolution of the organization

Model best practices for customer communication, cross-motion referrals, and CRM discipline

Renewal Ownership

Own the full renewal cycle for an assigned book of accounts, which may include larger or more complex districts, from outreach through close, ensuring timely receipt of purchase orders

Build exceptional, trusted relationships with existing customers to secure multi-year commitments purchased

Prepare customer-specific renewal pricing

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