Customer Support Representative II

SGS Consulting

Iowa, Johnson County, IA

Job Responsibilities:

The ISG R3 (Region 3) Portuguese language support team provides front-line technical support/information/solutions to client’s dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online. A few of the 80+ products supported by this support team:Website-Dashboard, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, GreenStar Displays, StarFire Receivers, AutoTrac and machine guidance.

Skills:

Fluent in Portuguese
Skills in interpersonal communications, negotiation, and conflict resolution
Advanced in verbal and written in Portuguese language abilities
Working functional in written and verbal English language abilities
Experience with customer service / support
High comfort level and experience with consumer software applications
Strong computer and troubleshooting skills
Ability to work off-shift hours and occasional holidays to support the business
Experience with data management

Education/Experience:

Knowledge of agriculture customers
Agriculture operations experience, including Precision Farming experience
Prior work experience in Agriculture or Technology dealer channels
Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline

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Vacancy posted more than 2 months ago

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