Front Desk Associate

Job Description

Surestaff is hiring Front Desk Receptionists in the downtown area. The premise of this role is providing efficient and accurate information to both internal and external company customers by utilizing their knowledge of the company products and programs as well as team members within the Customer Care Department. Shift: 9am-5pm | Monday- Friday (May have to work Saturdays and Sundays if needed)

Front Desk Representative Duties and Responsibilities:

• Enter all incoming orders from phone, email, web and sales reps when needed.
• Communicating with customers through phone, email and live chat.
• Troubleshooting and problem solving with the goal of first contact resolution.
• Answering between 50-60 phone calls daily.
• Maintaining a positive and professional attitude toward external and internal customers.
• Handle all incoming customer inquiries.
• Keeping records of customer interactions, transactions, comments and complaints.
• Research all information and gather documentation for customer credits.
• Ensure customer satisfaction and provide professional customer support.

Front Desk Requirements and Qualifications:

• High school diploma; associate's degree or bachelor degree in business or related field preferred but not required
• Previous experience handling office responsibilities or experience in customer serviced preferred but not required
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
• Highly organized multitasker who works well in a fast-paced environment
• Excellent oral and written communication skills.
• Comfortable working on the phones and interfacing with customers
• Commitment to continual education about the company, products and services.

About Surestaff At Surestaff, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest and Southeast. With an estimated yearly revenue of $295 million, Surestaff was recently named one of the largest staffing firms in the U.S. by Staffing Industry Analysts (SIA). We understand that finding the right job is about more than just a paycheck - it's about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits you'll enjoy when you partner with us:

• Access to a wide range of job opportunities
• Competitive pay
• Health and Wellness Programs (including EAP)
• Medical benefits including medical, vision, dental, and prescriptions
• Electronic weekly pay
• Employee Advocacy & Personalized Job Support

Surestaff also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Surestaff is an equal opportunity employer. Notice Regarding the Use of Artificial Intelligence in Employment Decisions In accordance with state mandates, we are providing this notice to inform all applicants and employees that artificial intelligence (AI) tools may be used at various stages of our employment processes . This may include recruitment, screening, hiring, promotion, or other employment-related evaluations. AI tools may assist in reviewing application materials, assessing qualifications, or supporting decision-making. These tools do not replace human judgment; rather, they are used to support consistent and efficient evaluation. Our commitment to speed-to-hire means we work efficiently to get you placed in the right role, fast. If you're ready to take control of your career, explore exciting opportunities, and gain experience that lasts, then Surestaff is the place for you. Let's get started today!


Meet Your Recruiter

Jessie Harris