Sales & Events Coordinator - The Harpeth Hotel

Sales & Event Coordinator

The Sales & Event Coordinator is a key member of the sales team in driving sales growth and providing exceptional customer service. This position will provide the necessary administrative & sales support to the hotel's sales & event team and will be the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation, and information. The Sales & Event Coordinator will facilitate the team's activities to help maximize their performance and the solid and long-lasting development of the hotel's sales success. The Sales & Event Coordinator may also be tasked with performing some direct sales activities depending on the needs of the hotel.

Essential Responsibilities

• The Sales & Events Coordinator will assist in the execution of the administrative process, service, detail, and efficiently communicate to all departments the group & event needs from the time of booking through check out date.
• Efficiently performing all assigned sales duties including processing incoming leads and executing sales reporting requirements.
• Ensure all deadlines are met, performing assigned duties, maintaining sales data files, and acting as a liaison between hotel and clients and vendors as directed.
• Assist in the servicing of groups, events, VIP, and Business Travel guests as directed, and maintain files and sales databases as per company standards.
• Ensure efficient communication of group & event needs to hotel operations team.
• Execute assigned sales reporting and ensure all deadlines are met.
• Monitor phones, voicemails, emails and inquiries and maintain a 2-hour response time when possible.
• Generate reports, prepare proposals, contracts, resumes, collect details as directed and maintain data integrity of sales system.
• Process, log and handle gift certificates, and planner points as directed.
• Attend internal meetings as directed
• Utilize Microsoft Office Suite, customer relationship management software, and other relevant business software.
• All other duties and tasks as assigned.

Required Knowledge, Skills, and Abilities

• Two to four-year college degree or equivalent education/experience.
• Sales/Events experience preferred.
• Ability to manage and organize complex projects and establish priorities consistent with department/club objectives.

Physical Demands

• Outside sales calls, servicing groups, site inspections, attending meetings, travel and community/industry functions
• Lift up to 10 lbs.(amenities when making sales calls, attending trade shows, etc.)
• Hotel tours, sales calls, trade shows

Benefits Package

• Competitive Salary
• Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement

Why The Harpeth:

As historic downtown Franklin's only hotel, we pride ourselves on being a home away from home for our guests and our team members are a large part of that experience. From benefits like special hotel rates around the world to discounted food and beverage items, we are made for those who love to travel as much as our guests.

At The Harpeth, we are dedicated to being open-minded and implementing new ideas to assure a high level of productivity and professionalism. We do our best to encourage communication and listening to every team member equally. We are committed to you and your career advancement by providing you the opportunity to be successful through career growth and internal promotions.

If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love of history and a small-town vibe, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let's talk!