Sr Field Technical Specialist

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, "Life's Good", embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe that the power of collective wisdom thrives in an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. What We Can Offer A crafted employee experience designed to foster professional growth, a focus on health & well‑being and an internal community that will set you up for success. At LG we make products and services that improve lives, ease daily tasks, and bring joy through innovative functionality. We offer the latest innovations to make "Life Good"—from home appliances, consumer electronics, vehicle components, and mobile communications to business solutions in digital signage, air conditioning, solar, and LED lighting. As a global leader, we strive for excellence in product, market, and people leadership to realize our growth strategies. Job Summary The Area Technical Specialist will serve as a key technical resource and liaison for HVAC Contractors, Distributors, and Manufacturer Representatives. Responsibilities include providing expert technical guidance via phone and email, resolving escalated system issues, delivering technical training, and ensuring customer satisfaction through case management. The role involves interpreting wiring schematics, troubleshooting Variable Refrigerant Flow (VRF) systems, and executing critical software and hardware updates. The specialist will also coordinate job‑site visits, manage regional success of assigned customer‑service champions, and help develop training materials. Strong networking and relationship‑building skills are essential. Support is required for all residential and commercial products. The Opportunity Develop regional service support strategies & actions through the LG Preferred Service Champion Program. Manage all aftermarket support activities within the assigned region. Interface with building owners, general contractors, and service champions on technical matters. Provide direct technical guidance via phone, email, and case support for HVAC Contractors, Distributors, Manufacturers, and Applied Representatives to facilitate timely resolution of system issues and ensure customer satisfaction. Read, understand, and interpret wiring schematics and refrigerant circuit diagrams to convey information to customers. Coordinate with Technical Support, Escalation Lead, Engineering, and Controls team members to resolve escalated technical field issues. Arrange for and facilitate supervised technical assistance for HVAC Contractors, Distributors, Manufacturers, and Applied Representatives for unresolved technical issues. Interact directly with HVAC Contractors, Distributors, Manufacturers, and Applied Representatives for coordination of job‑site visits. Utilize and instruct HVAC Contractors, Distributors, Manufacturers, and Applied Representatives in proper use of LG proprietary software for equipment selection, application, and troubleshooting. Review and analyze application of Variable Refrigerant Flow (VRF) Commercial & Residential & Light Commercial (RLC) systems, including load verification duties as needed. Perform critical software and hardware service updates to equipment in inventory or in the field as required. Schedule and conduct onsite service, training, and installation support of all LG HVAC equipment for LG Sales channel partners. Research and provide accurate technical information for technical training material development. Generate and conduct technical training sessions in both classroom and job‑site settings. Conduct technical review and guidance for factory literature and distribution of technical service bulletins. Support aftermarket rework projects as needed. Network with regional sales staff, fostering technical relationships within respective coverage regions. Review extended warranty submissions within KPI target of five days ensuring equipment entered for extended warranty is optimally functional and operating correctly. Qualifications HVAC Vocational Diploma, Bachelor, or Associates Degree preferred. Minimum 15–20 years of experience in the HVAC field or in a technical support role. Minimum of 3–5 years supporting LG VRF & RLC systems in a technical support capacity. Capable of managing regions and assigned service champions. Proven experience setting goals and executing service support strategies. Demonstrated proficiency in LG product line technical knowledge. Proficiency in documentation creation and distribution. Able to travel up to 75%. Excellent communication and interpersonal skills to interact effectively with a diverse client group. Ability to troubleshoot in depth service issues via phone and onsite. Expertise in reading, analyzing, and interpreting technical business periodicals, professional journals, and technical procedures with the ability to edit and modify. Ability to write reports and business correspondence. Well‑developed planning, organization, analytical, and decision‑making skills. Proficient computer skills using all Microsoft Suite programs. Recruiting Range

$95,000—$127,000 USD

Benefits Offered Full‑Time Employees No‑cost employee premiums for you and your eligible dependents for competitive medical, dental, vision, and prescription benefits. Auto enrollment with immediate vesting of competitive company‑matching contributions in a 401(k) Retirement Savings Plan with several investment options. Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. Performance‑based Short‑Term Incentives (varies by role). Access to confidential mental health resources to help you and your loved ones improve your quality of life, and personal fitness goal incentives. Family‑oriented benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities. Group‑Rate Life and Disability Insurance. Benefits Offered Temporary/Contractors Eligible for the relevant benefit programs offered through our partner agencies. Privacy Notice to California Applicants Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: View phone number on click.appcast.io or View email address on click.appcast.io. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied. #J-18808-Ljbffr LG Electronics North America