IT Support Engineer

JD for TEL resource with Minimum 7 to 10 years' experience

Scope & Focus

• Accountable for delivering a first-class user experience across all physical sites, acting as the "hands and eyes" on-site for core IT infrastructure and end-user support.
• Drive digital collaboration across the end-user population, enabling more connected, productive, and efficient ways of working.
• Ensure end users leverage technology effectively to minimize dependency on external support partners.
• Maintain and align the IT Service Continuity Plan with local operational needs.
• Execute the IT Service Continuity Plan when necessary to ensure service resilience.
• Accountable for IT support in Executive and senior leadership meetings, conferences, and events, delivered in partnership with other areas
• Partner with global teams to assess the technical impact and applicability of Diageo's technology solutions for the local workforce.
• Participate in service reviews with internal and external providers to ensure performance, resolve issues, and drive continuous improvement.
• Manage routine IT support activities, including incident resolution, service requests, and asset management.
• Operate within Diageo's governance framework under Technology Engagement (TE) leadership accountability.
• Provide business continuity support in line with defined SLAs and service performance metrics.
• Oversee purchase order (PO) management and tracking to ensure financial control and operational efficiency.
• Translating and preparing communications for distribution to end users.

English must be the primary working language.