Desktop support-Windows operating system

Desktop Support-Windows Operating System

NTT DATA Services is seeking a Desktop Support-Windows operating system to join our team in Warren, Ohio (US-OH), United States (US). This is a full time on-site role located at our client office. Only local candidates will be considered.

Role Responsibilities:

• Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
• Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
• Diagnose and resolve software issues, operating system issues, and network issues
• Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues
• Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs)
• Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes

Basic Qualifications:

• 3+ years' experience desktop and/or deskside experience
• Ability to physically perform general office requirements (ability to lift 50lbs)

Highly Preferred Skills:

• Reliable personal transportation (Automobile)
• Undergraduate degree or some college coursework preferred
• Strong knowledge of Windows operating system environment
• Solid client service skill
• A+ desktop or equivalent skill set is highly preferred; additional certifications for various hardware platforms may be required
• Ability to physically perform general office requirements

Compensation:

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $26/hr-30/hr. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

About NTT DATA:

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.