Consumer Loan Processor

Kforce client is seeking a Consumer Loan Processor for a remote role. Candidates must be able to work weekends and nights, PST; Monday - Friday 8:30-9, Saturday and Sunday 8:30-5. Applicants may reside in CA, AZ, CO and TX. Principal Duties Include:

• Responsible for origination, processing and closing of consumer loans in an automated environment; Works as part of a team handling contractor, sponsor and customer relationships
• Ability to work as part of a team, to build and maintain a culture of exceptional customer service, handle production flow within established deadlines and work to error-free quality standards
• Responsible for meeting established loan processing timelines and quality targets; Maintain high volume and quality in loan production; Review and analyze the effectiveness of the programs, recommend change as needed and works as part of the implementation team
• Work with the Underwriter to ensure that loan decisions are within established matrices appropriate to the loan type
• Effectively communicate lending status and decisions with consumers and contractors, providing friendly, knowledgeable and extraordinary service to all parties; Accurately maintain all records in the loan processing database in a timely fashion, efficiently process applications and produce accurate and correct documents
• Ensure compliance for all lending procedures including bank and/or regulatory procedures, policies, requirements, laws, rules, and/or regulations; Ensures compliance with company policies and procedures and makes suggestions for improvements to procedures
• Ensure that all interactions with customers, sponsors and contractors meet world class customer service standards
• Other duties as assigned
• Bachelor's degree or a combination of equivalent experience and education
• 3-5 years of experience in Consumer Lending, with knowledge of Consumer Lending laws and regulations
• Excellent analytical and critical thinking skills with the ability to recognize potential red flags, inconsistencies within files documentation and other problem areas and initiate proper mitigation action
• Exceptional interpersonal, organizational and teamwork skills; strong verbal and written communication skills
• Excellent time management skills and the ability to set and shift priorities as needed, to work under time and deadline pressure, and to effectively manage a large workload
• Proficient in Google Suite and Microsoft Office Suite with the ability to quickly learn new technology platforms

• Ability to work evening/weekend shifts
• Experience in a Call Center/call queue environment
• Experience in Mortgage Processing
• Bilingual Spanish a plus