Patient Access Manager

Ironwood Cancer & Research Centers is seeking an experienced Patient Access Manager for our multi-specialty oncology practice. In this role, you’ll lead front-end financial operations and drive excellence across Patient Financial Services—ensuring accurate processes, strong team performance, and a positive patient financial experience. Key Responsibilities Operations & Performance Oversee Benefit Counseling, Insurance Verification, Patient Assistance, and Patient Access teams Ensure accurate insurance verification to prevent denials Audit workflows, production, and establish benchmarks/KPIs Monitor collections of copays, deductibles, and patient balances at time of service Maintain accurate fee schedules and cost-of-care calculations Track physician adjustments and report key metrics to leadership Leadership & Team Development Lead, mentor, and develop supervisors, leads, and staff Train teams and ensure processes are accurate and regularly reviewed Oversee performance evaluations, coaching, and disciplinary actions Promote accountability, productivity, and a high-performance culture Quality & Patient Experience Ensure financial responsibility is communicated clearly and compassionately to patients Support patients by utilizing appropriate financial assistance programs Maintain compliance with billing regulations, policies, and legal requirements Drive a customer-focused approach across all patient interactions Partner with Operations and leadership to address uncollectible accounts Improve financial workflows and patient access processes Leverage analytics, dashboards, and audits to drive continuous improvement Qualifications 10+ years of medical billing experience 5+ years of healthcare leadership experience managing PFS staff Strong knowledge of accounts receivable, EOBs, insurance denials, and benefits Experience with patient assistance programs and financial counseling Knowledge of CPT, ICD-10, HCPCS coding and medical terminology Understanding of oncology services, infusions, and specialty care billing Proficiency in Microsoft Excel, reporting, and analytics Experience with performance dashboards, auditing, and process improvement Why Join Us? Be part of the largest private-practice cancer provider in the Valley! Make a meaningful impact on patients navigating complex financial care Competitive benefits and growth opportunities Equal Opportunity Employer Ready to make a difference? Apply today and become part of a team that’s "Changing Lives—One Patient at a Time" #J-18808-Ljbffr Ironwood Cancer and Research Centers